129 applicants

Company

Everise · 4 hours ago

Spanish Bilingual Customer Service Representative - Work from Home

United States

Full-time

Remote

Entry Level

$14/hr - $15/hr

1+ years exp

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Artificial Intelligence (AI)Customer Service

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Responsibilities

Professionally handle a high volume of incoming calls

Thoroughly and efficiently gather customer information, assess and fulfill customer needs, and educate customers where applicable regarding products and services

Ability to utilize and navigate multiple systems simultaneously

Be dependable and meet all attendance requirements

Resolve customer issues via one-call resolution guidelines and/or escalated process

Problem-solving skills.

Ability to analyze and troubleshoot issues

Ability to multi-task

Basic math skills

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer service experienceCall center experienceBilingual (English-Spanish)Multi-tasking abilityBasic math skillsComputer literacy

Required

English-Spanish bilinguals must be proficient in English

Professionally handle a high volume of incoming calls

Thoroughly and efficiently gather customer information, assess and fulfill customer needs, and educate customers where applicable regarding products and services

Ability to utilize and navigate multiple systems simultaneously

Be dependable and meet all attendance requirements

Resolve customer issues via one-call resolution guidelines and/or escalated process

Problem-solving skills

Ability to analyze and troubleshoot issues

Ability to multi-task

Basic math skills

High school diploma, GED or equivalent

Minimum one (1) year of customer service experience

Minimum one (1) year of call center experience required

Ability to navigate between multiple windows or within web-based applications

Ability to pass a drug screen and background check

Schedule flexibility to include weekends, evenings, possible holidays, and occasional overtime

Highly developed sense of integrity and commitment to customer satisfaction

Meet all attendance and dependability requirements

A dedicated area to work from in your home

Internet speed requirement of 25 Mb/s for download speeds and 10 Mb/s for upload speeds (Wireless access is not permitted)

Be a team player

Wired Ethernet connection 50 Mb/s download, 10 Mb/s upload (wireless is not permitted)

(2) 21” monitor(s). You will supply one and Everise will provide one.

Hard-wired Broadband Internet Service via DSL, Cable, or Fiber Optic. The use of wireless connections to access Everise Work at Home systems at any time is prohibited, even if the connection is encrypted.

Additionally, Satellite, Microwave, and Cellular Hotspot Internet Services are not permitted or accepted.

Employee to provide one of the following headsets is required: Plantronics 3320 Blackwire, Plantronics 3220 Blackwire, Plantronics 5220 Blackwire, Plantronics EncorePro 520 + DA80 USB Plug Adapter

To be supplied by Everise: Keyboard, Mouse, Webcam