Input 1 · 8 hours ago

Spanish Speaking Inbound Call Center Representative

United States

Full-time

Remote

Entry, Mid Level

$20/hr - $22/hr

2+ years exp

Maximize your interview chances

Information TechnologyInsurance

Insider Connection @Input 1

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Answers incoming calls, providing callers with requested information, documenting the call and its outcome on the accounts. Calls are to be answered in accordance with the established KPIs and in ways that ensure an amazing customer experience.

Review and respond to all e-mail requests from customers or Customer Care management. Provide accurate information, processes service requests, research and resolve requests relating to routine and non-routine issues.

Appropriately escalate calls as necessary.

Notifies the Account Adjustments or Delinquency Management teams of any change needed to an account as determined during an account inquiry.

Keep timecards up to date and submit timely time-off requests using Paycom.

Maintain an accurate status in Genesys.

Participate in team chats in Genesys.

Process credit card and check by phone payments.

Provides standard consumer new business and additional premium quotes.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Spanish speakingCall center experienceCall center software