Wiley · 5 hours ago
Specialist, Content Operations
United States
Full-time
Remote
Mid Level
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Responsibilities
Coordinate and monitor content production schedules of assigned print/digital content and production/QA schedule of rich media and assessment content to meet deadlines and to achieve quality, within budgets.
Support and guide vendor-based work centres, and support in-house-based colleagues with own specialist knowledge.
Liaise with authors, SMEs, editorial, development, global vendors, and publishing support to monitor production progress and avoid errors/delays.
Oversee vendor management of all print production services.
Responsibility for escalation and timeliness of production/QA of digital and assessment content, ebooks, and other non-print assets.
Create and highlight ideas for improving processes and discuss with manager.
Help assess non-standard or complex products and work with inhouse and external colleagues to analyse and define the project. Ensure Managing Editor team kept informed and involved. Report on the likely impact of the project with regard to technology, resources, cost and schedule.
Running reports and gathering and analysing data to monitor performance, manage targets, and inform on workflow improvements.
Work with the Managing Editorial groups to ensure budgets are aligned with work requested from vendors. Oversees vendor in terms of cost control, quality of deliverables and schedule adherence, provides guidance to vendors for schedule tightening in line with what needs to be implemented.
Communicates to and works with Managing Editorial to ensure schedules are met or adjusted as per business needs and work to be done.
Managing Editorial responsibility for a small number of titles at any given time as required by the business. Working with PDM/Editorial to ensure correct data in system from contracting stage through the product life-cycle and establishing schedule. Tracking the progress of projects through the stages of the end-to-end content process; ensuring the schedule of each component is up-to-date and informing stakeholders of any variance against FY targets. Ensuring project requirements are clearly outlined upfront and that any issues are dealt with promptly to keep projects on track. Ensuring that any product-specific guidelines are enforced, and quality of final product is appropriate to the market; remediating any escalated issues.
Liaises with vendor managers during the production phase of projects for project-specific communication and if there are production quality issues.
Ensure vendor partners execute in compliance with schedule, quality and business goals, including meeting KPIs and following SLAs.
Optimization of vendor activities to ensure vendors can handle high volume while in-house staff focuses on high stakes activities and new workflows and product types.
Provide support and confidential/unbiased advice to vendor Team Leaders and/or team members regarding challenging internal/external relationships.
Achieve results through outsourced partners to maximise individual and organisational productivity and performance.
Collaborate with vendor and manager to ensure processes are in line with overall strategy.
Communicate and collaborate with Managing Editors, Acquisitions Editors, and Content Support stakeholders to ensure production is in line with product strategy and processes and technologies set forth by Content Support group.
Problem solve and troubleshoot with others in the organization.
Respond to new workflows and respond to changing/developing needs of businesses.
Provide timely and accurate reporting as required on all aspects of author support, development and production.
Qualification
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Required
Bachelor’s degree or equivalent experience
Significant experience in publishing process and/or product development, and production for digital and print content
Project Management experience in the publishing sector
Experience with a range of print and electronic product development
Ability to manage or contribute to the successful production of print and electronic products
Track record of delivering numerical objectives against targets
Ability to manage the successful implementation of new workflows and product specifications
Excellent written and verbal communication skills
Experience with a range of print and media product development
Ability to use technology to communicate efficiently and effectively (email, telecommunications)
Ability to break down complex problems/tasks into manageable parts, and allocates own time efficiently
Ability to translate strategies into objectives and action plans with measurable outcomes
Utilizes measurement criteria that reflect the Key Business Results and KPIs of the department/function.
Benefits
Meeting-free Friday afternoons allowing more time for heads down work and professional development
Comprehensive benefits package
Company
Wiley
Wiley champions those who see knowledge as a force for good.
Founded in 1807
5,001-10,000 employees
H1B Sponsorship
Wiley has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (8)
2022 (34)
2021 (33)
2020 (18)
Funding
Current Stage
Late StageLeadership Team
Danish Khan
Chief of Staff to the CEO
Aref Matin
EVP & CTO
Recent News
Morningstar
2024-03-27
2023-10-10
2023-10-10
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