Ubique Group · 3 hours ago
Specialist, Customer Support - Remote
Canton, GA
Full-time
Remote
Entry Level
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Responsibilities
Ensures that our customers/dealers are provided with quality customer service at every step of their inquiry
Ensures that all processes and procedures are maintained, and a proper resolution has been provided
Properly maintains personal case queues within set parameters and closes claims within the required time frame
Provide first class communication with customers/dealers by being proactive and professional via provided email and call-based software
Professionally correspond with other departments within the company to foster awareness and data driven resolutions for certain products or issues that arise
Manage email inbox to ensure all issues are addressed in a timely manner
Assist in gathering critical data on high priority issues and products
Provide in depth analysis of claims to ensure all issues are properly reviewed before resolutions are provided to customers/dealers
Qualification
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Required
Ability to communicate effectively, verbally and in writing
Ability to establish and maintain effective working relationships with employees and customers
Ability to follow written and verbal instruction
Working knowledge of Office Suite to include: Outlook, Word, Excel, and Teams
Ability to multitask and conduct research
Proficient keyboarding skills: touch typing preferred
High school diploma or equivalent
Prolonged periods of sitting and working on a computer
Must be able to lift 15 pounds at a time
Preferred
Time management skills preferred
Customer Service experience preferred
Benefits
Major medical coverage available with no waiting period
Dental available with no waiting Period
Vision available with no waiting period
Free Employee Assistance Program
401K
Employee discount-Receive Ubique Group products at company cost
9 paid holidays plus 1 floating holiday per year
Up to 13 Accrued PTO days per year
Company
Ubique Group
Ubique Group offers a broad assortment of top quality furniture at affordable prices for today’s residential and commercial customers.
Founded in 2001
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2017-02-01Acquired· by Sterling Investment Partners
Leadership Team
Gabe Johnson
Chief Financial Officer
Domenick Barone
Senior Vice President, Global DC Operations
Company data provided by crunchbase
