Tebra · 5 hours ago

Specialist, Implementation - US

United States

Full-time

Remote

Entry Level

$28.85/hr - $32.82/hr

1+ years exp

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Responsibilities

Own end-to-end onboarding experience for new customers; involves leading a series of milestone onboarding calls over a 60-day period

Embrace a sense of ownership over the customer’s experience and success in their first days

Deliver world-class customer service; create engaging and energetic momentum with customers

Provide timely communication to assigned customers and internal teams; includes email, phone, and scheduling calls

Set proper partnership expectations regarding timeline, points of contact, how to receive help, etc

Gather requirements, contact information & preferences, value drivers and other preferences relevant to product mix purchased

Identify potential areas of risk if expectations are not aligned, escalate accordingly

Guide customers through relevant self-paced and instructor-led training sessions; provide hands-on training where appropriate

Ensure customers are fully setup and adoption of applicable product features is completed before onboarding graduation

Effectively collaborate internally to leverage resources to ensure each customer’s success

Demonstrate exceptional problem solving and ability to navigate customer concerns

Be a product expert and clearly communicate the value of the Tebra product to address all customer needs

Qualification

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Customer onboardingSaaS experienceProject managementFluent in EnglishCustomer success role