Navitus Health Solutions · 1 day ago

Specialist, Specialty Pharmacy Account Management Operations

United States

Full-time

Remote

Entry, Mid Level

$53K/yr - $63K/yr

2+ years exp

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Responsibilities

Review data for completeness and accuracy while developing and maintaining subject matter expertise in tools and programs used to operationalize pharmacy programs including, but not limited to, RxVector/Agile Care, NCRX, Lighthouse, CoverMyMeds, Lumicera Digital Engagement Programs for patients and providers, Manufacturer Patient Assistance Programs, Manufacturer Enhanced Services Programs, Phone System(s), CRM, Alvaria, Jira, and Electronic Medical Record navigation, communication, and documentation

Assist in development of new procedures and workflows addressing improvement opportunities or new requirements as determined by the client or Lumicera Leadership. Draft policies that accompany these workflows

Serve as liaison between departments to ensure effective constructive feedback, coaching, and communication of changes in workflow specific to the client(s) or line of business

Develop and update training resources that effectively facilitate education on the unique aspects specific to the Specialty Pharmacy workflows, programs, and individual locations

Participate as a trainer in onboarding associates to the fully dedicated, pharmacy-specific teams as well as the Lumicera Patient Services/Operations Shared Services teams. Lead operational projects leveraging client-specific data and knowledge, serving as a resource for questions from line of business and shared service team members

Create and support insights reporting and files that support account team client monitoring and management through developing and maintaining subject matter expertise in programs including, but not limited to, electronic health records, Qlik-Sense, Navigate 3D, and Microsoft Excel

Advise leaders on line of business data insights to inform workflow and workforce management and development

Other duties as assigned

Qualification

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Data analyticsPharmacy technician registrationNational pharmacy technician certificationPharmacy knowledgeProcess improvement techniquesMicrosoft ExcelCompliance program adherenceRelationship building

Required

Associate or bachelor’s degree in business, data analytics, or sciences, or equivalent work experience required

Current pharmacy technician registration in good standing with the state where the associate resides required as determined by pharmacy practice regulations in that state. Additional state technician registrations may be required if determined to be necessary for state-specific compliance to serve patients of an affiliated client or partner

Knowledge of pharmacy, specialty pharmacy, pharmacy benefits management, insurance, or health care industry

2+ years of experience interfacing directly with internal teams and clients

2+ years of experience with data analytics

Training in process improvement techniques

Participate in, adhere to, and support compliance program objectives

The ability to consistently interact cooperatively and respectfully with other employees

Preferred

National pharmacy technician certification credential highly preferred

Previous experience with working independently, prioritizing work to meet needs and timelines, critical thinking, delivering performance under pressure and successful relationship building highly preferred