Advantage Solutions · 4 hours ago

Specialist Customer Service - Remote

Orlando, FL

Full-time

Remote

Entry Level

1+ years exp

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Responsibilities

Performs all tasks for processing orders, verification, and customer service.

Oversees a variety of customers, including complex, and will escalate questions to Supervisor as necessary.

Groups orders for largest truck loads for cost savings and bracket pricing qualification.

Requests appointments for loads as needed.

Groups and trips customer pickup loads.

Able to address any potential order issues.

Gathers and tracks order details and researches any discrepancies.

Provide timely and thorough communication with clients and customers.

Works within supply chain to mitigate inventory issues.

Participate in Hormel/Customer calls as scheduled; providing feedback and insight.

Communicate regularly with management advising any critical issues or opportunities.

Performs some training and vacation/out of office back-up

Qualification

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Order ProcessingMicrosoft ExcelMicrosoft OutlookFast-paced Environment Experience