Be an early applicantLess than 25 applicants

Company

Original Job Post

Upgrade, Inc. · 2 days ago

Specialist I, Fraud Operations

Phoenix, AZ

Full-time

Onsite

Entry Level

1+ years exp

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BankingCredit

H1B Sponsorship

Comp. & Benefits

Insider Connection @Upgrade, Inc.

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Handle incoming calls regarding suspicious activity and review requested docs

Review accounts with suspicious activity and work towards a solution that creates a positive customer experience

Conduct research using internal and external sources to help determine if an escalation is warranted

Accurately notate and document customer accounts on different systems and tool within Upgrade’s platforms

Retain records of all information relied upon to complete a disposition of an alert

Escalate potentially suspicious activity and high-risk customers for further review

Work with customer support teams to run real-time verification

Qualification

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Fraud ExperienceCall Center ExperienceBanking ExperienceProduction EnvironmentFinancial Products KnowledgeProblem SolvingSense of OwnershipAttention to DetailFinTech experienceAML knowledgeFraud investigationsSanctions alert closure

Required

0-1 years of fraud experience

1-2 years of call center or banking experience

Experience in working a production-based environment

Knowledge of financial products including but not limited to: credit cards, personal loans, auto loans, other lending products, and deposit accounts

Sense of ownership and responsibility towards problem solving

Strong attention to detail and ability to spot errors or inconsistencies

Preferred

Experience working at a FinTech or start-up is a plus

Working knowledge in AML, fraud, or sanctions alert closure and/or investigations is a plus

Benefits

Paid time off (PTO)

401k matching

Comprehensive benefits package: Medical, dental, vision, life insurance & disability

Paid parking or platinum pass

New Hire Training Program

Wellness Incentive Program

Kitchen fully stocked with snacks and beverages

Company

Upgrade, Inc.

Glassdoor

3.9

Upgrade is a fintech unicorn founded in 2017.

Founded in 2016

San Francisco, California, USA

1,001-5,000 employees

http://www.upgrade.com

H1B Sponsorship

Upgrade, Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Trends of Total Sponsorships

2023 (22)

2022 (29)

2021 (25)

2020 (11)