Amazon · 2 days ago

SPS Supervisor

Elkhart County, IN

Full-time

Remote

Senior Level

3+ years exp

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Insider Connection @Amazon

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Responsibilities

Manages performance of 25-30 Amazon Associates through effective 1:1 meetings, coaching, and mentorship in the VCC Environment.

Implements performance goals, monitors and evaluates against pre-set goals implementing action plans to resolve performance barriers as needed.

Reviews and analyzes performance metrics to identify areas of opportunity that will drive performance improvement.

Ensures that Associates have a clear understanding of the performance and behavior criteria and how it impacts site performance and the overall Seller experience.

Partners with workforce management to execute daily staffing plans, identifies and reports significant volume and capacity changes, making just-in-time adjustments to ensure staffing requirements are met to achieve service levels goals.

Manages schedules, monitors adherence, time-off planning, and attendance in partnership with Workforce Management.

Participates in Kaizen events to identify and implement process improvement change initiatives.

Conducts Seller interaction audits and provides coaching to improve performance.

Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.

Demonstrates good time-management skills and the ability to work independently while using departmental resources, policies and procedures and Liaises with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller’s issues and questions.

Qualification

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Performance managementCoachingMentoringData analysisStaffingSchedulingProcess improvementAuditingFlexibilityCommunicationTime-managementProblem-solvingIndependenceProfessionalismPerformance metrics analysisKaizen eventsAnalyzingCollaboration

Required

Candidate should work remotely from Mumbai/Pune location and should fulfill VCC terms and conditions.

Candidate should be willing to work in a 24/7 kind of work environment and should be flexible to do night shifts and weekends.