Nationwide · 5 hours ago
SR Analyst, Process Management (Support Services Ops)
Arizona, United States
Full-time
Remote
Mid, Senior Level
$52K/yr - $78K/yr
3+ years exp
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Responsibilities
Designs, develops, configures, customizes, documents, deploys, maintains and upgrades business and system processes and procedures.
Performs day-to-day operations of business and systems processes, including the operation of process-related tools. Facilitates key process events and fulfills customer requests and process results through all phases of the process life cycle.
Initiates, enables and supports process redesign and/or re-engineering initiatives and projects through continuous process improvements, under minimal guidance. Identifies and markets new and creative process redesigns.
Performs process evaluations and develops recommendations by use of benchmarks, pilots, prototyping and modeling to assess potential use of new methods and workflows within a business and/or system process. Evaluates processes for design effectiveness and resource utilization to ensure process performance meets targeted service levels.
Develops and provides recommendations on possible process, tool and control improvements to increase the quality and optimization of business services and resources.
Works, under limited direction, with customers and project teams to develop business cases and comprehensive project plans to identify, quantify and deliver process design efforts in support of business objectives.
Participates on a project team involved with the development, implementation, administration and operation of new processes, which may include multiple functions, product lines and business activities. Facilitates post-implementation and reviews for moderately complex processes to ensure conformance to requirements.
Implements, maintains and operates basic process design, operational and measurement tools and methods in order to design, operate, monitor and improve processes.
Maintains collaborative relationships with vendors, partners and suppliers to support customer or systems plans. Participates in service evaluations regarding outside consulting service vendors.
Provides training and guidance for less experienced staff.
Qualification
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Required
Having a growth mindset and demonstrated commitment to working as one team
Being adept at learning new tasks that come about in support of business partners
May be asked to process work in time of need
Desire to create strong relations with vendor external staff to create one Nationwide service team
Data focused position
Knowledge of Data Analytics, Data Cleansing and Data Reporting are required
Ability to identify and measure KPIs related to process performance
Education: Undergraduate degree in areas related to business or mathematics
Experience: Typically, three or more years of experience in business process design or operations
Proven ability to analyze or operate moderately complex processes and systems
Must possess process design or operation skills and be able to determine redesign effects on existing processes and tools
Must have moderate decision-making skills for process operation and design solution recommendations
Good communication skills to prepare and communicate process plans, procedures and results, as well as to interact with all levels within the company
Preferred
Knowledge of Process Automation tools preferred
Knowledge of SQL is preferred
License/Certification/Designation: Process-related certifications desired
Benefits
Medical/dental/vision
Life insurance
Short and long term disability coverage
Paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date
Nine paid holidays
8 hours of Lifetime paid time off
8 hours of Unity Day paid time off
401(k) with company match
Company-paid pension plan
Business casual attire
And more.
Company
Nationwide
Nationwide, a Fortune 100 company based in Columbus, Ohio, is one of the largest and strongest diversified insurance and financial services organizations in the United States.
10,001+ employees
Funding
Current Stage
Late StageLeadership Team
Jim Fowler
Chief Technology Officer
Ramon Jones
Executive Vice President and Chief Marketing Officer
Recent News
2024-11-08
Google Patent
2024-11-08
Company data provided by crunchbase
