35 applicants

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Company

Original Job Post

Circle K · 4 days ago

Sr Analyst, Loyalty Operations

Charlotte, NC

Full-time

Onsite

Senior Level

3+ years exp

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Responsibilities

Implement loyalty program design and strategy across the U.S. business units.

Own the go-to-market activities to drive consistent execution of program branding, campaigns, and promotions across channels.

Lead the coordination of in-store loyalty activations and programs across the country in close partnership with the Operations team.

With Human Resources, develop and maintain employee training and communications.

Maintain team workplan and project calendar that ensures flawless planning, communication, and execution of all new and/or existing loyalty initiatives across the organization.

Measure and report out on operational results.

Partner with Loss Prevention to investigate and remedy fraudulent activities related to loyalty.

Partner with Operations, Training, and Customer Service teams to develop and implement associate training; communicate workplans to drive awareness and associate readiness for loyalty initiatives.

Lead the continuous effort to simplify, improve, and optimize loyalty work processes across the organization and automate workflows whenever possible.

Qualification

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Enterprise-Wide ProgramsOperational Role ExperienceShort-Term ExecutionLong-Term ThinkingRetail KnowledgeConvenience Store IndustryRetail Business ExperienceRetail Industry ExperienceMultiple Priorities ManagementProblem-SolvingCollaborativeResults-DrivenFast-LearnerAttention to DetailTime-ManagementLeadershipCommunicationSelf-DirectedSelf-MotivatedCustomer Service Oriented

Required

Proven track record in planning and implementing enterprise-wide programs at scale.

Experience in an operational-type role (Marketing, Merchandising, Stores, Project Management, etc.).

Ability to lead cross-functional stakeholders on new processes and ways of working to improve efficiencies.

Ability to execute in the short-term while simultaneously thinking long-term.

Highly collaborative and results-driven.

Fast-learner, eager to dive in and bring relevant experience to a new role.

Ability to break through the complexity to quickly implement simple solutions that drive results.

Problem-solver with excellent written and verbal communication skills and attention to detail.

Time-management skills with the ability to thrive in a fast-paced environment and to manage multiple, competing priorities.

Retail knowledge is a must; strong understanding of the convenience store industry is preferred.

Bachelor’s degree in business or related field preferred. Other combinations of job-related experience and education that meet the requirements may be substituted.

Three to five years of retail business experience or more preferred.

Must have demonstrated leadership ability, good communication skills, be self-directed, self-motivated and customer service oriented. Ability to communicate (orally and in writing) in English.