81 applicants

Company

Original Job Post

Lowe's Companies, Inc. · 1 week ago

Sr Analyst-Digital Commerce (Chat)

Mooresville, NC (SSC) 1999

Full-time

Onsite

Mid Level

$70K/yr - $117K/yr

4+ years exp

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HardwareHome Renovation

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Responsibilities

Drives the execution of operational plans by designing the tactical steps that must be taken to achieve the goals for chat.

Works to close the gap with competitors and/or exceed customer expectations by executing the plan derived from identified business opportunities for chat.

Develops and executes work plans with chat team and cross-functional teams. Ensures that work is completed on time and raises risks and issues that could cause delays to the work.

Prepares inputs to key metrics that identify performance of business segment to ensure goals are met.

Analyzes multiple sources of data (e.g. sales, customer feedback) to identify areas of optimization, create hypotheses, and define business value to ultimately drive action for improvement.

Applies subject matter expertise of chat and works with functional business teams (e.g. Store Operations, Merchandising, Omni Fulfillment, Marketing, Technology, etc.) to ensure the business needs are clearly defined and prioritized.

Maintains relationships with diverse project stakeholders on business and tech/agile teams by communicating goals, inputs needed, outputs expected, and questions/feedback to ensure that all parties are informed and working to achieve business outcomes.

Provides inputs to communication mediums that related to initiatives, capabilities, features, and improvements to ensure business teams are appropriately informed. Teach peers and working teams about components and importance of the chat business segment.

Participates in interviewing peer candidates for the team to assess technical skills, operating style, and candidates continue to raise the bar of the team. Participates in formal and informal training to continuously develop technical skills.

Identifies tools and support needed to complete individual work assignments on time and with high quality.

Qualification

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Online Retail MerchandisingBusiness OperationsCorporate Setting ExperienceRetail ExperienceChat Customer Service Management Experience

Required

Bachelor's Degree in Business Administration, Marketing, Operations, Computer Science or related field (or equivalent work experience in a related field)

4-5 years' experience in online/retail merchandising or business operations

Preferred

Experience in a corporate setting

Experience in retail

Experience in chat and/or customer service management

Company

Lowe's Companies, Inc.

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 20 million customers a week in the United States.

Founded in 1946

Mooresville, North Carolina, USA

10,001+ employees

https://www.lowes.com

H1B Sponsorship

Lowe's Companies, Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

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Trends of Total Sponsorships

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2020 (367)