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Blue Cross NC · 3 days ago
Sr Business Systems Analyst
North Carolina, United States
Full-time
Onsite
Senior Level
$76K/yr - $137K/yr
5+ years exp
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Responsibilities
Coordinate the planning and development of highly complex engineering designs in support of the implementation of network, compute, telephony, platform, middleware, and database solutions.
Own and maintain technology currency and capacity planning in support of established SLAs.
Provide leadership in software and hardware licensing, financial and capacity activities that plan for the most efficient way to introduce and maintain data center technology within the environment.
Proactively provide Contact Center strategy and ongoing consultation for IT and Business Leadership areas as well as vendors affected by the BCBSNS Infrastructure and or Contact Center related applications and infrastructures.
Lead the detailed Contact Center infrastructure design of larger and/or more complex internal projects collaborating with IT stakeholders, service owners, and partners.
Provide operational readiness through the engineering, planning, coordination, and delivery of performance and tuning analysis, systems support, incident and problem resolution, software installation, and upgrades.
Maintain appropriate standardized guidelines, work procedures, and schedules for solution engineering within the data center environment to expedite workflow and ultimately improve efficiencies.
Build collaborative relationships with the broader IT, business, and architecture community to effectively maintain technical roadmaps and provide input into strategies and standards related to the area of specialization.
Lead collaboration with vendors on infrastructure designs to ensure the final product is what was architected or designed.
Organize and lead new technology briefings with IT and Enterprise leadership at varied leadership forums.
Provide direction and assistance to less experienced team members and may oversee or coordinate work efforts as needed.
Qualification
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Required
Bachelor's degree or advanced degree (where required)
5+ years of experience in related field
In lieu of degree, 7+ years of experience in related field
Preferred
Genesys Administration – Pure Cloud and or Premised based WWE
Development of Interactive Voice Response Systems (IVR)
Implementation of Contact Center Call Routing methods and strategies
Screen Capture and Call Recording
Work force Management tools and Contact Center staffing models
Desktop Computing
Softphone configuration and design
Telecommunications planning and support
SIP Telephony
Company
Blue Cross NC
It's an exciting time to work at Blue Cross and Blue Shield of North Carolina (Blue Cross NC). Health care is changing, and we're leading the way.
5,001-10,000 employees
H1B Sponsorship
Blue Cross NC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Trends of Total Sponsorships
2022 (2)
2021 (4)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Priscilla Alfaro
VP- Payment Integrity
Company data provided by crunchbase
