myGwork - LGBTQ+ Business Community · 3 days ago

Sr Client Services Project Manager

Massachusetts, United States

Full-time

Onsite

Senior Level

5+ years exp

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Responsibilities

Trusted advisor to customers, account managers, services leaders, and delivery teams.

Maintain a culture of high customer service and engage meaningfully with customers.

Execute activities in support of Thermo Fisher Scientific's goals and strategy, focusing on customer satisfaction, growth, and profitability.

Accurately estimate project and task resource requirements and define project scope.

Manage project timesheets, expense reports, and status reports according to company guidelines.

Interact effectively with client project management and technical personnel.

Oversee project-related activities such as software validation and manage project assignments and schedules.

Manage all financial aspects of projects, avoid cost overruns, and provide timely project summaries.

Facilitate internal and customer meetings, deliver engaging presentations, and travel as needed.

Qualification

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Project Lifecycle ManagementBiotechnologyPharmaceutical IndustryProcess-Based IndustriesEnterprise SoftwareIT ProcessesSDLC MethodologiesQuality Management SystemValidationBudgetingCost TrackingLife Sciences SoftwareSoftware ImplementationGlobal ProjectsProblem-SolvingCommunicationInterpersonal SkillsIntegrityCredibilityResults-FocusedProactiveSelf-StarterAttention to DetailQuality ConcernPlanningPrioritizingAnalytical CapabilitiesLeadershipTeam Management

Required

Complete project lifecycle experience in biotechnology, pharmaceutical or process-based industries, preferably at an enterprise software product company in an external customer facing role.

Broad knowledge of relevant technologies and implications in the delivery of scientific solutions, such as but not limited to understanding of IT processes, SDLC methodologies, Quality Management System, Validation, et al.

Excellent communication and interpersonal skills, integrity, and credibility.

Results focused proactive, self-starter, with a demonstrated track record of getting things done.

Attention to detail and a concern for quality.

Planning, prioritizing, reporting, problem-solving, and analytical capabilities.

Experienced with all aspects of project budgeting and cost tracking.

Ability to lead and be responsible for the productivity of others, leveraging their expertise, seeking information and factors as input into planning and execution.

Bachelor's or master's degree in IT, IS, Engineering, Life Sciences, or equivalent.

At least 5 years of relevant experience in project management in life and laboratory sciences software.

Demonstrated success in enterprise software professional services, particularly large scale and/or global, software implementation projects, both time and materials, and fixed-fee milestone-based, in nature.