200+ applicants

Company

SailPoint · 3 hours ago

Sr Cloud Support Engineer

United States

Full-time

Remote

Senior Level

$72K/yr - $133K/yr

5+ years exp

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Enterprise SoftwareIdentity Management

Growth Opportunities

H1B Sponsor Likely

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Responsibilities

Effectively resolve or help resolve very complex and technical customer support issues.

Keep customers fully updated on the progress of their issues until the resolution of their issues.

Support for the IdentityNow product in client environments at SailPoint

Works closely with all internal SailPoint teams including, DevOps, Sustaining, Engineering and the rest of the Support team to help solve Out-Of-The-Box issues.

Works with clients post implementation for support concerns, including providing self-service resources.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

IdentityNowIAM solutionsInformation SecurityIAM toolsREST APIsDatabasesIdentity ManagementXMLSAMLSPML/SOAPHTMLWindowsUnixLDAPADNetwork troubleshootingSSO platformsSAPPeopleSoftJava.NETC++

Required

5-7+ years of support experience

At least 2 years working with IdentityNow or other IAM solution.

Experience or relevant technical experience within Information Security or Identity Access Management

Familiarity with common IAM tools and technologies (e.g., SSO, MFA, privileged access management, directory services).

Strong understanding of IAM concepts, such as provisioning, access control, and authentication

Strong understand and experience with REST API’s

Experience with the following web technologies: XML, SAML, SPML/SOAP, Web and Application Servers, HTML

Experience setting up and installing software on both Windows and Unix (Linux, Sun, HP, AIX) platforms

Experience with Databases (Oracle, Sybase, MSSQL, MySQL).

Experience with Directories (LDAP, AD)

Network troubleshooting skills

Preferred

Experience with SSO platforms

Experience with enterprise systems (SAP, PeopleSoft)

Familiarity with Identity Management provisioning systems (Sun, Oracle, IBM, BMC, Novell)

Security software or internal IT audit experience

Knowledge of programming languages such as Java, .NET or C++

Benefits

Health and wellness coverage: Medical, dental, and vision insurance

Disability coverage: Short-term and long-term disability

Life protection: Life insurance and Accidental Death & Dismemberment (AD&D)

Additional life coverage options: Supplemental life insurance for employees, spouses, and children

Flexible spending accounts for health care, and dependent care; limited purpose flexible spending account

Financial security: 401(k) Savings and Investment Plan with company matching

Time off benefits: Flexible vacation policy

Holidays: 8 paid holidays annually

Sick leave

Parental support: Paid parental leave

Employee Assistance Program (EAP) and Care Counselors

Voluntary benefits: Legal Assistance, Critical Illness, Accident, Hospital Indemnity and Pet Insurance options

Health Savings Account (HSA) with employer contribution

Company

SailPoint

Glassdoor

4.4

SailPoint is an identity and access management provider helping organizations deliver and manage user access from any device.

Founded in 2005

Austin, Texas, USA

1,001-5,000 employees

http://www.sailpoint.com

H1B Sponsorship

SailPoint has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (15)

2022 (41)

2021 (30)

2020 (30)