Be an early applicantLess than 25 applicants

Company

Americold Logistics, LLC. · 1 day ago

Sr Customer Service Representative

Belvidere, IL

Full-time

Onsite

Mid, Senior Level

$18.75/hr - $23.50/hr

2+ years exp

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LogisticsRetail Technology

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Responsibilities

Responds to all customer inquiries and complaints concerning work-orders, shipments, inventory counts, etc.

Reports customer feedback to management.

Acts as liaison between customer and warehouse for account administration, customer, and office for invoicing and credit changes.

Generates all paperwork/information required for customer work orders including checking on special requests, expediting orders where necessary, tracking orders and post inventory records.

Assures proper invoicing of accounts by verifying computer-generated invoices.

Provides clerical support including overseeing all paperwork associated with orders, maintaining corresponding files, answering phones, operating office equipment/computers needed to perform duties, greeting visitors

Schedule loads as required.

Maintain updated reports to ensure all loads are empty and closed.

Resolve refused product, over, short and damaged (OS&D) orders.

Follow attendance policy, show up for work on time and ready to work assigned shift.

Perform other duties as required and assigned.

Maintains and ensures favorable contacts with customers.

Coordinates recalls, national holds, item master maintenance, reporting, etc., across multiple sites.

Participates in training and coaching on customer service functions.

Provides coaching and directs the customer service work in applicable locations.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer service experienceWarehouse Management SystemsMicrosoft Office SuiteClerical supportAccurate typing skillsData entry skillsChallenging customers

Required

High school diploma or general education degree (GED) preferred

2- 4 years of work related experience

Ability to work in a fast paced environment

Ability to handle multiple tasks at the same time

Flexibility and initiative

Experience working with challenging customers

Excellent communication skills

Strong problem solving skills

Understand the specific needs and requests of customers, the nature of their product and storage and handling needs

Must be able to relate to other people beyond giving and receiving instructions: they must get along with co-workers without exhibiting behavioral extremes; perform work activities requiring reasoning, negotiating, instructing, persuading, or speaking with others; and respond appropriately to criticism from a supervisor

Knowledge of Warehouse Management Systems

Knowledge of Microsoft Office Suite

Desktop computers

Accurate typing and data entry skills

Requires the ability to sit for long periods of time, with frequent interruptions

Requires several hours per day of sitting, getting up and down from chairs, and reaching, or bending

Requires manual dexterity with normal hand and finger movements for typical office work

Talking, hearing, and seeing are important elements of completing assigned tasks

May require travel by automobile and airplane up for business

May require a visit facility operations in temperatures at or below freezing

May carry loads related to travel and occasionally lifts, carries, positions, or moves objects weighing up to 20 pounds

Requires the use of various electronic tools

Requires the ability to relate to others beyond giving and receiving instructions: must partner with colleagues without exhibiting behavioral extremes

Requires the performance of work activities including reasoning, negotiating, instructing, persuading, or speaking with others; and respond appropriately to constructive feedback from executive management

Benefits

Best-in-class benefit programs

Company

Americold Logistics, LLC.

Glassdoor

3.3

The world’s largest publicly-traded REIT and global leader in temperature-controlled warehousing and logistics.

Founded in 1903

Atlanta, Georgia, USA

10001+ employees

http://americold.com

H1B Sponsorship

Americold Logistics, LLC. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2023 (27)

2022 (26)

2021 (15)

2020 (16)