CVS Health · 3 hours ago

SR Customer Service Representative

Tallahassee, FL

Full-time

Remote

Senior Level

$18.50/hr - $38.82/hr

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Responsibilities

Handle incoming calls from members and providers regarding claims status, benefits and eligibility, PPO participation, etc

Maintain department established performance metrics at a meets or exceeds expectations level

Work together as a team and apply the Aetna Core Values in day-to-day operations

Creating a Differentiated Service Experience

Demonstrating Service Discipline

Handling Service Challenges

Providing Solutions to Constituent Needs

Working Across Boundaries

Qualification

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Call center experienceMedical TerminologyInsurance experienceMulti-tasking skillsProduction environment experience