Health Care Service Corporation · 3 days ago

Sr Demand & Capacity Analyst

Naperville, IL

Full-time

Onsite

Senior Level

4+ years exp

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Health InsuranceInsurance

Growth Opportunities

Insider Connection @Health Care Service Corporation

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Responsibilities

Lead and execute the Service Intake process to define new scope for the Application Reliability Engineering and Support team.

Engage with ARES Strategic Partners and key personnel for leadership decisions and subject matter expert support.

Provide input into financial, workforce, and technical capacity planning processes.

Serve as process-central for the broader ARES team, overseeing Stakeholder Engagement, Service Introduction, Service Reduction, and Service Level Management processes.

Maintain process documents, SharePoint sites, and forms/templates for transitioning production support scope to Strategic Partners.

Qualification

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Microsoft SharePointMS TeamsExcelApplication developmentCloud computingSaaSMobile technologiesWeb technologiesData center platformsEnd user platformsTeamworkCommunicationProblem-solvingIndependenceOrganizationInitiativeSDLC MethodologyAgileScrumIterative DevelopmentProcess AutomationMS Power AppsFlow

Required

Bachelor Degree and 4 years Information Technology experience; OR Tech Certification and 6 years Information Technology experience; OR 8 years Information Technology experience.

Teamwork and collaboration skills; oral and written communications skills.

Experience with Microsoft collaboration tools including SharePoint and MS Teams.

Analysis and modeling skills leveraging Excel as a power user with proven track record / experience

Knowledge of application development platforms.

Knowledge of cloud computing / SaaS.

Knowledge of mobile and web technologies.

Knowledge of data center platforms (servers, storage).

Knowledge of end user platforms (desktops, laptops, mobile).

Ability to work well independently with the maturity to escalate when needed.

Attention to detail with a strong ability to track and drive multiple concurrent activities while staying organized.

Confidence to initiate and facilitate meetings effectively while tracking follow-up items to ensure an optimized process.

Excellent facilitation skills with a proven track record for organization.