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HCL Global Systems Inc ยท 2 days ago
Sr Desktop Support Tech
Virginia, United States
Contract
Onsite
Mid Level
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Insider Connection @HCL Global Systems Inc
Responsibilities
Responding to queries on the phone, via email, in person, or through remote access.
Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software.
Training computer users.
Training other staff on troubleshooting and diagnosing problems.
Writing and editing documentation about troubleshooting and diagnosing problems.
Gaining feedback from customers to improve training methods.
Writing and editing training manuals.
Running reports and analyzing common complaints and problems.
Troubleshooting VPN, Networking, and ISP problems.
Qualification
Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.
Required
Experience in providing technical support for computer systems, hardware, and software
Ability to offer technical assistance on delivery, configuration, set up, maintenance, and troubleshooting of computer systems
Experience in training computer users and staff on troubleshooting and diagnosing problems
Ability to write and edit documentation about troubleshooting and diagnosing problems
Experience in gaining feedback from customers to improve training methods
Experience in writing and editing training manuals
Ability to run reports and analyze common complaints and problems
Experience in troubleshooting VPN, Networking, and ISP problems
Company
HCL Global Systems Inc
HCL Global Systems is a staffing and recruiting company providing consulting and business solutions.
Founded in 2005
1,001-5,000 employees
H1B Sponsorship
HCL Global Systems Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Trends of Total Sponsorships
2023 (295)
2022 (373)
2021 (470)
2020 (671)
Funding
Current Stage
Late StageLeadership Team
A
Andy HCL
Cheif Marketing Officer & Executive Vice President
Company data provided by crunchbase
