myGwork - LGBTQ+ Business Community · 3 days ago

Sr Manager, Programs

Las Cruces, NM

Full-time

Onsite

Senior Level

10+ years exp

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Responsibilities

Advisor for IFM services for new account, expansions, and renewals from pre-MSA signature until the end of the first year.

Oversee IFM Transitions for new accounts, expansions, or renewals utilizing standard processes and best practices.

Participate in MSA review and ensure IFM SOW is delivered as required.

Collaborate with Product/Service Leads to identify foundational transition items.

Define and align product and service line roles to support account teams.

Lead, define, and implement project plans from pre-MSA through transition, optimization, and transformation.

Develop integrated transition plans and manage project dependencies.

Lead sessions with account and client, providing expertise of IFM standards and governance.

Communicate project objectives, status, and success criteria effectively.

Identify, document, and share Account 'go forward' Foundational expectations.

Collaborate to identify post go-live resources to support IFM SOW.

Responsible for IFM and Account client satisfaction throughout the deployment/transition process.

Subject Matter Expert for Deployment/Transition training and IFM Playbooks.

Governance of the IFM playbook and continuous improvement of operations manual.

Program lead for operational workflow training programs.

Qualification

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IWMS technology experienceCorrigo experienceProject Management experienceFacilities Management experienceMS Office proficiencyTechnology process training deliveryProblem-solvingHard-working organizational skillsCollaborative communication skillsAccount LeadershipWorkfront