Public Consulting Group · 1 day ago
Sr Operations Analyst
United States
Full-time
Remote
Senior Level
$55K/yr - $57K/yr
6+ years exp
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Responsibilities
Independently manages client customer service requests via email and telephone regarding PCG systems, time studies, cost reports, and related processes and respond in a timely and professional manner.
Produces monthly and quarterly reports based on systems data to meet client and team deliverables.
Coordinates with client contacts and business team to collect roster data and perform monthly and quarterly system updates related to time study processes.
Analyzes monthly and quarter time study results and responses in accordance with project procedures.
Communicates effectively with clients and team members to provide information, assistance, and recommendations relative to system support and client management.
Analyzes system response data in a timely manner and provide analysis to project managers for review and facilitate timely feedback to clients to ensure quality future data.
Develops and documents processes and procedures including instruction sets, quality assurance test processes, and procedure manual maintenance.
Performs ad hoc tasks related to various projects for a variety of project managers and staff.
Reviews the work of Operations Analysts.
Qualification
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Required
Excellent verbal and written communication skills.
Ability to provide superior customer service support via phone and email, including troubleshooting.
Analytical skills, including the ability to analyze and organize data.
Ability to manage time to meet deadlines and manage and coordinate several ongoing assignments.
Understanding of project management methodologies and quality assurance.
Ability to apply information learned to new projects and settings.
Ability to work independently, within a team, and with multiple different people with different work styles.
Ability to effectively and independently present information and respond to questions from project managers, clients, and other colleagues.
Proficiency in MS Office products.
Bachelor’s degree or equivalent experience required
6+ years professional experience, including project management and documentation work.
Benefits
Medical and dental care benefits
401k
PTO
Parental leave
Bereavement leave
Company
Public Consulting Group
Public Consulting Group is a consulting company offering management consulting services to public sector organizations and entities.
1,001-5,000 employees
H1B Sponsorship
Public Consulting Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (4)
2022 (8)
2021 (8)
2020 (11)
Funding
Current Stage
Late StageLeadership Team
Jimmy Cleveland
Chief Executive Officer
David Flores
Chief Technology Officer
Recent News
Company data provided by crunchbase
