Be an early applicantLess than 25 applicants

Company

One Inc · 5 hours ago

Sr Payment and Disputes Specialist

United States

Full-time

Remote

Mid, Senior Level

$55K/yr - $70K/yr

5+ years exp

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FinanceFinancial Services

Growth Opportunities

H1B Sponsor Likely

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Responsibilities

Provide guidance and training to junior team members.

Work closely with other departments as well as vendors to ensure seamless dispute resolution processes.

Review and process incoming chargeback disputes and determine their validity based on transaction evidence and merchant provided documentation.

Ensure all actions comply with relevant regulations, such as Regulations E for electronic funds transfer.

Maintain detailed records of all disputes cases and resolutions.

Identify and lead process improvements as well as growth integration initiatives.

Submit compelling evidence packages to financial institutions to dispute chargebacks on behalf of our merchants.

Calculate and report on chargeback ratios, trends, and recovery rates. Provide insights and recommendations to management for reducing overall chargeback volumes.

Review and sign off on audit reports and ensure all monthly chargebacks are accurately recorded and reconciled.

Pull reporting from bank systems including bank statements and ACH return and NOC reports.

Ensure accurate account balances by reconciling payments and resolving discrepancies promptly.

Provide excellent customer service and communicate with merchants on inquiries regarding chargebacks and returns.

Refine and update chargeback processes and procedures to comply with evolving regulations and standards.

Qualification

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Payments Specialist experienceChargeback guidelines knowledgeExcel proficiencyReporting skills

Required

Bachelor’s degree in Finance, Business Administration, or a related field.

Minimum of 5 years of experience as a Mid-Senior level Payments Specialist or similar role.

Strong analytical skills with the ability to analyze transaction data and identify patterns and discrepancies.

Strong verbal and written communication for interacting with customers, banks, and merchants.

Ability to work independently and also collaborate with a team.

Knowledge of chargeback & ACH return guidelines and policies set by card networks and financial institutions.

Ability to handle sensitive customer information with confidentiality and professionalism.

Proficiency in Excel and strong reporting skills are essential.

Preferred

Action Oriented

Growth Mindset

Positive Outlook

Problem Solver

Self-starter

Demonstrates Ethical Behavior

Strong Drive

Team Player

Supportive & Adaptable to Change

Exudes a commitment to Personal & Professional Development

Benefits

Medical, dental, and vision insurance

401(k) plan

A commitment to a solid work/life balance

A policy of promoting from within whenever possible

Company

One Inc

We understand how paramount the customer experience is to a carrier's success.

Founded in 2012

Folsom, California, USA

501-1,000 employees

https://www.oneinc.com

H1B Sponsorship

One Inc has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (2)

2022 (1)

2021 (6)

2020 (7)