The Baldwin Group · 1 day ago
Sr Quality Assurance Consultant, Commercial Risk-Insurance Advisory Solutions
United States
Full-time
Remote
Senior Level
5+ years exp
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Hiring Manager
Nanette Sherrill
Insider Connection @The Baldwin Group
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Responsibilities
Develop quality assurance checklists, conduct investigations, and provide direction and guidance to the Quality Assurance Consultant and business segment for the resolution of identified weaknesses or deficiencies. Identify training needs from results of quality assurance auditing and coordinate with the Quality Assurance Leader and Consultant to provide existing Client Experience colleague training (50%)
Improve segment efficiency through implementation of processes, automation, and data-integrity workflows through practical use of current and upcoming agency management tools, and other operating techniques; evaluate client deliverables. Assist Quality Assurance Leader in determining changes to client deliverables such as custom forms and proposals as well as changes that will impact the team and training needs that might arise as a result. (20%)
Collaborate with Third Party Vendors to update and improve client deliverable materials in Agency Management Software, improve colleague efficiency, and identify further items that could be shifted to Third Party to help improve Client Experience day to day needs. (20%)
Communicates regularly with Client Experience Leaders to evaluate their deliverable needs and challenges to further enhance and develop quality assurance documents, training needs, or other areas of expertise require (10%)
Qualification
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Required
Thorough knowledge of all parts of varying workflows and how they function together.
Strong communication, presentation, and facilitation skills.
Strong ability to influence others.
Skilled in critical and analytical thinking, active listening, assessment skills.
Strong attention to detail and awareness to the big picture.
Ability to self-start with strong sense of ownership.
Ability to work autonomously and as part of a team.
Ability to work with diverse demographics and a multi-generational workforce.
Excellent ability to multi-task, problem-solve, follow up, and adhere to deadlines.
Proven ability to interact professionally, patiently, and courteously with all colleagues.
Intermediate to advanced knowledge of Epic
Proficiency in Microsoft Office Suite is required
Ability to learn any other appropriate program or software system used by the firm as necessary.
Demonstrates the organization’s core values, exuding behavior that is aligned with the firm’s culture.
Minimum: Associate Degree or Technical/Trade School
5+ years Commercial Risk experience
At least 1 year of experience in a training/teaching type of role
Preferred
Undergraduate/Bachelor's Degree
P&C insurance license
Experience coordinating and implementing training programs and/or Project Management.
Experience coordinating and delivering content and curriculum with ability to accommodate all learning styles.
Bi-lingual (would be a plus)
Company
The Baldwin Group
The Baldwin Group is an independent firm that delivers insurance and risk management insights and solutions. It is a sub-organization of The Baldwin Group.
1001-5000 employees
H1B Sponsorship
The Baldwin Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (6)
2022 (2)
2021 (5)
2020 (3)
Funding
Current Stage
Public CompanyTotal Funding
$794.19M2024-05-08Post Ipo Debt· $600M
2023-09-08Post Ipo Debt· $170M
2020-12-07Post Ipo Equity· $24.19M
Leadership Team
Jim Roche
Chief Insurance Innovation Officer
Kris Wiebeck
Chief Strategy Officer
Recent News
Business Journals
2024-05-01
2024-04-27
2024-04-26
Company data provided by crunchbase
