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myGwork - LGBTQ+ Business Community · 3 days ago
Sr ServiceNow Administrator
Bellevue, WA
Full-time
Onsite
Senior Level
$77K/yr - $141K/yr
5+ years exp
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Responsibilities
Work with internal stakeholders, ServiceNow, and vendor partners to guide initial implementation of ServiceNow
Provide comprehensive production support encompassing Tier 2 helpdesk support workflows, report administration, system maintenance activities, and various types of documentation including technical, training, and metadata.
Provides IT infrastructure expertise, business process revision, web content management, backup and recovery procedures, issue identification and resolution, system optimization, capacity planning, adherence to security protocols, and maintaining standard operating procedures.
Collaborate with internal development teams to assist with the creation of custom ServiceNow integrations and applications
Perform continuous system and software monitoring to ensure uninterrupted operations and collaborate with Service Desk and maintenance teams for issue resolution and operational metric analysis.
Ensure that we are always making use of the latest features and are on the cutting edge of ServiceNow’s roadmap
Optimize stability and usability of ServiceNow through regular configuration review and optimization as well as application of latest upgrades/updates
Collaborate with team members to design appropriate workflows to address business needs or solutions to address technical issues
Load, manipulate, and maintain data between ServiceNow and other systems as necessary
Generate operational reports and KPI analysis
Maintain production system reliability through utilization of change management process.
Monitor health, usage, and overall compliance of the application
Qualification
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Required
BS/BA in a related field (Computer Science, Software Engineering, or Business Management preferred)
5+ years of hands-on experience as ServiceNow Administrator
ServiceNow Certified System Administrator
Knowledge of the principles, methods, and techniques used in ServiceNow systems administration and support.
Experience with HRSD module of ServiceNow
Experience with development of custom ServiceNow applications (App Engine)
Benefits
Comprehensive healthcare (medical, dental, and vision) with premiums paid in full for employees and dependents
Retirement benefits such as a 401k plan and company match
Short and long-term disability coverage
Basic life insurance
Well-being benefits
Reimbursement for certain tuition expenses
Parental leave
Sick time of 1 hour per 30 hours worked
Vacation time for full-time employees up to 120 hours thru the first year and 160 hours thereafter
Around 13 paid holidays per year
Employee Stock Purchase Plan
Company
myGwork - LGBTQ+ Business Community
myGwork is the largest global platform for the LGBTQ+ business community.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$4.77MKey Investors
24 HaymarketInnovate UK
2023-08-17Series Unknown· $1.66M
2023-08-17Grant· Undisclosed
2021-12-07Series A· $2.12M
Leadership Team
Adrien Gaubert
Co-Founder & CMO
Recent News
2024-04-10
Company data provided by crunchbase
