Fortrea · 10 hours ago

Sr Technical Manager HR Technology – Cornerstone / SABA (Remote)

Remote_United States

Full-time

Remote

Senior Level

$130K/yr - $160K/yr

5+ years exp

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Responsibilities

Configure, customize, and test the Cornerstone SABA learning system (Learning Path) to include system settings, user management, permissions, automated workflows, course assignments, integrations with other systems, and reporting.

Troubleshoot and resolve complex learner and vendor-related system technical issues to include error messages, login difficulties, data issues, and process failures system issues raised via ServiceNow case management. Conduct root cause analysis to identify and implement appropriate solutions.

Work with the HR Tech Integrations team to maintain and/or troubleshoot data feeds between the LMS and other organizational systems (e.g. Workday).

Lead research, configuration, and testing of system enhancements (including UAT) and vendor updates.

Create and maintain project documentation, including training plan, testing plan, standard operating procedures, process flow documents, testing issues tracker and remediation plans, for system certification.

Continually evaluate processes to look for opportunities to implement efficiencies and eliminate manual processes. Standardize, streamline and coordinate business and system processes. Understand, document, and clearly communicate these business processes to stakeholders and internal teams.

Conduct regular audits to ensure data accuracy and integrity across organizational systems, as well as ensuring compliance with privacy regulations.

Be a trusted expert on learning system functionality. Collaborate with stakeholders to gather and document business requirements to identify needed functionality and system enhancements for delivery of innovative solutions. Partner with corporate Learning team on how to best deliver learning assets in the system by making recommendations for packaging content that ensures the best learner experience.

Create specific dashboards for trainers & admin roles and report templates and setup delivery mechanism as necessary.

Test and troubleshoot web-based training (need understanding of SCORM and AICC standards).

Complete work in a timely and accurate manner, while providing exceptional customer service and support.

Other duties as assigned.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Learning Management SystemCornerstone/SABAIntegration managementAPI processesSFTPExcelWeb technologiesDatabase managementInstructional DesignTechnical CommunicationProject management

Required

5 years of experience in the administration of a learning management system, Cornerstone CSOD / SABA experience preferred.

BA/BS degree or equivalent experience is required, preferably in Instructional Design, Learning & Development, Computer Science or Information Systems, Technical Communication, or a similar field.

Familiarity with SFTP and API processes and tools.

Prior experience using Cornerstone/SABA.

Ability to handle multiple projects simultaneously and meet project deadlines.

Self-starter with the ability to work independently or as part of a team.

Experience using Excel and spreadsheet management.

Strong written and verbal communication skills.

Strong troubleshooting and problem-solving skills.