64 applicants

Company

Couchbase · 3 hours ago

Sr Technical Support Engineer

United States

Full-time

Remote

Mid, Senior Level

$105K/yr - $115K/yr

4+ years exp

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Big DataCloud Data Services

Growth Opportunities

H1B Sponsor Likely

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Responsibilities

Troubleshoot and solve customer issues on their deployments (on-prem and cloud)

Support cloud deployments including monitoring and answering customer inquiries

Engage with customers via multiple channels (ticketing system, and screen sharing tools) to identify and resolve technical support requests while continuing to educate our clients on the use of the product

Reproduce technical issues and dive into On-Prem Enterprise and Cloud Capella platform

Participate in product conversations with internal teams based on feedback from client interactions

Identify and write internal and external technical articles, like typical troubleshooting steps, workarounds, or best practices

Train as a highly knowledgeable specialist in one or more Couchbase component area(s)

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Multi-channel technical supportTechnical troubleshootingCloud environmentNoSQL databasesZendeskJiraConfluenceJavaGoPythonUnixNetwork protocolsAmazon Web ServicesGoogle CloudMicrosoft AzureDistributed systemsMonitoring toolsHTTPTLSDNSKubernetesDockerCritical thinkerClient-centric approachDetail-attentive

Required

Experienced in multi-channel technical support (4+ years of related experience)

Experienced using Zendesk, Jira, Confluence, or similar software

An engineer with previous technical troubleshooting and programming experience with Java, Go, Python

Solid knowledge of Unix and Network protocols and standards (HTTP, TLS, DNS, etc)

Strong understanding and experience with at least one cloud environment such as Amazon Web Services, Google Cloud, and/or Microsoft Azure

Experience working with NoSQL databases or distributed systems

Experience using Kubernetes and Docker is a plus

Experience with alerting and monitoring tools

Self-motivated, detail-attentive, and have a desire for continuous learning

A critical thinker who defaults to a client-centric approach

An effective written and verbal communicator

Able to work a rotating schedule that requires weekend availability

Preferred

Experience using Kubernetes and Docker is a plus

Benefits

Generous Time Off Program - Flexibility to care for you and your family

Wellness Benefits - A variety of world class medical plans to choose from, along with dental, vision, life insurance, and employee assistance programs*

Financial Planning - RSU equity program*, ESPP program*, Retirement program* and Business Travel Insurance

Career Growth - Be valued, Create value approach

Fun Perks - An ergonomic and comfortable in-office / WFH setup. Food & Snacks for in-office employees.

Company

Couchbase

Glassdoor

4.3

Couchbase is a NoSQL cloud database for business-critical applications.

Founded in 2009

Santa Clara, California, USA

501-1,000 employees

http://www.couchbase.com

H1B Sponsorship

Couchbase has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (9)

2022 (15)

2021 (9)

2020 (18)