Goldcast · 4 hours ago
Sr. Account Manager
Boston, MA
Full-time
Remote
Senior Level
$130K/yr - $170K/yr
5+ years exp
Maximize your interview chancesEnterprise SoftwareEvent Management
Hiring Manager
Jennifer Ramcharan, Notary Public, SPHR
Insider Connection @Goldcast
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Responsibilities
Account Renewal: Develop and execute renewal strategies for each account, including preparing presentations and renewal documents.
Business Expansion: Identify and pursue opportunities for account growth, partnering with Customer Success Managers and Business Development Representatives.
Customer Partnership: Partner with Customer Success Managers to support onboarding, engagement, and overall satisfaction.
Data Utilization: Analyze event and engagement data to inform renewal and growth strategies.
Strategic Planning: Develop account plans to achieve business goals and drive results.
Contract Negotiation: Manage contract renewals and negotiations to ensure mutually beneficial terms.
Cross-Functional Collaboration: Work closely with internal teams (e.g., marketing, product, support) to enhance customer experiences and resolve issues.
Performance Reporting: Regularly share account performance updates, renewal rates, and growth progress with senior leadership.
Qualification
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Required
5+ years of experience in account management or growth roles, ideally in SaaS or technology.
Demonstrated success working with mid-market and enterprise customers (500–2,000 employees).
A track record of driving customer retention and expansion through proactive account strategies.
Proficient in analyzing data to uncover trends and inform strategies.
Adept at fostering trust-based relationships with customers and internal stakeholders.
Skilled in balancing multiple accounts and competing priorities while meeting deadlines and maintaining high-quality customer experiences.
A solutions-oriented mindset with experience in creative problem-solving and process improvement.
A team-oriented individual who excels in cross-functional initiatives and aligns stakeholders to achieve shared objectives.
You anticipate customer needs, identify opportunities for growth, and consistently deliver value.
You’re a forward-thinker who regularly evaluates and improves processes, leveraging collaboration when needed to drive success.
Customer Focus: Consistently prioritizes customer needs, delivering value and ensuring satisfaction.
Strategic Thinking: Anticipates challenges, identifies growth opportunities, and develops long-term plans for success.
Data-Driven Decision Making: Utilizes data and analytics to inform strategies and uncover trends.
Effective Communication: Clearly conveys ideas and builds strong relationships through excellent verbal and written skills.
Collaboration: Works seamlessly across teams, aligning stakeholders to achieve shared goals.
Problem-Solving: Develops creative solutions to challenges and implements actionable improvements.
Time Management: Balances multiple tasks and competing priorities efficiently.
Adaptability: Thrives in a dynamic environment and embraces challenges as growth opportunities.
Negotiation: Effectively manages contract renewals and secures favorable outcomes.
Continuous Improvement: Regularly assesses and refines processes to enhance outcomes.
Benefits
Competitive salary and benefits package
Opportunities for professional growth and development
Company
Goldcast
Goldcast is a virtual event platform that allows enterprises to create online events.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$38MKey Investors
Westbridge Capital
2022-08-25Series A· $28M
2022-02-17Seed· $10M
2021-01-01Seed
Leadership Team
Aashish Srinivas
Co-Founder & CTO
Kishore Kothandaraman
Co-Founder & COO
Company data provided by crunchbase
