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Company

Porch Group · 2 hours ago

Sr. Account Manager

Seattle, WA

Full-time

Remote

Senior Level

$84K/yr - $118K/yr

5+ years exp

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Responsibilities

Act as the main point of contact in all matters relating to growth opportunities, service concerns and maintaining overall account health

Build and strengthen client relationships to achieve a strategic partnership that increases the customers LTV to the organization

Maintain accurate client records, keeping track of customer feedback, engagements, contracts, and any efforts you make to create a healthy client relationship with Porch

Advocate for customer needs by proactively partnering with sales, customer success, product and leadership teams

Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to current and potential customers

Take inquiries and requests from customers and address their needs via phone, email, chat, virtual meetings and industry conferences (i.e. in person meetings)

Maintain the health and profitability of your book of business by engaging with clients regularly and creating solutions or strategies which helps them achieve their goals and improve our organizations profitability

Attend cross functional meetings to stay abreast of product updates and service developments

Generate progress reports to help customers understand solution value when using our products and services

Identify upsell, cross-sell, and renewal opportunities and own the engagement with these opportunities from start to finish

Building relationships with clients based on trust and respect through consistent and open communication with the key stakeholders in those businesses

Collaborating with internal departments to facilitate client need fulfillment

Collecting and analyzing data to learn more about consumer behavior.

Resolving complaints and preventing additional issues by addressing customer needs quickly and leveraging internal teams to overcome obstacles

Achieve key metrics required to ensure achieving set quota

Net Account Revenue for Assigned Book

Retention

Product Adoption - New and Win-back

Customer Health Score

Qualification

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Account ManagementSaaS ProductsSalesforce CRMRelationship ManagementData AnalysisMicrosoft SuiteCustomer Success Tools

Required

5+ years professional experience in an account management role with responsibility for multiple SaaS and Service products

Proven track record of managing high-value accounts and achieving revenue growth

Strong relationship management and communication skills, with the ability to build rapport and trust with clients at all levels

Ability to analyze data, understand key metrics, and drive decision-making based on client performance and needs

Prior experience or high degree of confidence in using Salesforce’s CRM module to manage customer engagement, logging communications, and updating data

Ability to use Microsoft’s suite of products to communicate with customers, partners, team members and stakeholders

Including building customer presentations and QBRs

Ability to multitask and juggle several responsibilities simultaneously

Willingness to travel to attend conferences and industry events as needed, expected to be <25% annually

Strong written and verbal communication skills with business owners and C-Suite executives

Good attention to detail and organizational skills