Medasource ยท 8 hours ago
Sr. Activation Support Specialist
United States
Contract
Remote
Entry Level
1+ years exp
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Hiring Manager
Max Pogreba
Insider Connection @Medasource
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Responsibilities
Support end-user ticket processing, including triaging and direct action for Tier 1 and Tier 2 support
Candidates should be able to identify common issues and bucket issues with similar root causes together
The ideal candidate has an understanding of different types of issues that come about in Workday SCM systems. Knowledge of why issues are caused and able to explain to end user.
There will be a high volume of tickets, must be able to thrive in fast paced environment.
Candidates should have financial background with experience working with accounts payable and expenses teams.
Workday SCM Production or Testing and Implementation Background required
ServiceNow experience is required
1+ years of customer service experience preferred
Qualification
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Required
Understanding of different types of issues that come about in Workday SCM systems.
Ability to explain issues to end users.
Ability to identify common issues and bucket issues with similar root causes together.
Support end-user ticket processing, including triaging and direct action for Tier 1 and Tier 2 support.
Financial background with experience working with accounts payable and expenses teams.
Ability to thrive in a fast-paced environment.
Workday SCM Production or Testing and Implementation Background required.
ServiceNow experience is required.
Preferred
1+ years of customer service experience preferred.
Company
Medasource
Medasource is a hospital & health care company specializing in population health management and clinical engineering services.
501-1,000 employees
Funding
Current Stage
Late StageLeadership Team
Abimbola ojo
EPIC OPTIME/ ANESTHESIA Consultant at Ascension
Company data provided by crunchbase
