Verint · 11 hours ago
Sr. Analyst, Software License Management
United States
Full-time
Remote
Senior Level
5+ years exp
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Hiring Manager
Barbara Sher-Steneck
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Responsibilities
Audit customer’s license usage against purchases using their understanding of contract entitlements and familiarity with Verint products.
Serve as a subject matter expert in license reports, while effective educating internal an external resources.
Effectively handle customer objections and provide solutions.
Build recommendations and programs enhancing current processes to drive efficiency within the program.
Assess and solve complex problems, devise methodologies and solutions and perform analyses.
Collaborate with others to trouble-shoot customer issues relating to license management report generation and how to interpret the data intelligently with customers, sales, and product management.
Must have excellent communication skills and be able to effectively articulate process knowledge.
Work with Sales and support Customer and Partner facing interactions.
Track purchases and maintain audit records using a high attention to detail.
Audit results using advanced excel skills that includes reading/writing/editing formulas.
Assist in the development of process improvements to increase sales activity.
Execute process standards as communicated by Management within assigned group that includes deal accuracy, order processing and customer success.
Create and maintain documentation on processes specific to the role.
Monitor Sales Operations-Inbox: Monitor email inbox to ensure proper routing of customer usage reports and other related correspondence, archive documents, manage customer contacts identified through communications (update CRM).
Manage customer license usage reports to identify accounts with license overages and calculate amount for billing purposes; provide supporting documentation to customers, track from order entry, to billing, to remittance, and update report statements monthly; assist with collections as needed on Past Due accounts.
Manage customer license usage reports to communicate add-on order opportunities for sales purposes; monitor opportunities and bookings to update related usage tracking reports with committed license data as needed.
Track customer purchases for expansion of licensed products as it relates to usage reports for monitoring committed licensed products, volume, and term dates.
Complete matrix reporting of customers who provide monthly usage reports to confirm they have been received and audited.
Complete special projects as assigned.
Qualification
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Required
Bachelor’s degree in Business Administration or related field, or equivalent work experience
Minimum of 5+ years of working in software asset management or compliance, order administration, sales or related roles
Strong proficiency in MS Office tools such as Word, Excel, Outlook, OneDrive, SharePoint and in using CRM applications - e.g. Salesforce
Excellent analytical and business intelligence skills
Strong communication skills to interface with multiple levels both within and external to the organization
Familiarity of license orders and contracted language
Attention to detail and ability to understand standard and non-standard contracted terms
Self-motivated with ability to multitask, organize and effectively prioritize tasks
Ability to quickly evolve and adapt, ready to support a growing mission
Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations
Preferred
Working knowledge of Oracle
Company
Verint
Verint® helps the world’s most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise.
5001-10000 employees
H1B Sponsorship
Verint has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2022 (6)
2021 (12)
2020 (22)
Funding
Current Stage
Late StageLeadership Team
Dan Bodner
CEO
Rob Scudiere
Chief Technology Officer
Recent News
TradingView
2024-04-05
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