Material · 2 days ago
Sr. Associate, CX Program Management
United States
Full-time
Remote
Entry, Mid Level
$55K/yr - $85K/yr
2+ years exp
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Responsibilities
Develop and execute comprehensive programs focused on customer and employee experiences.
Serve as the primary point of contact for program-related inquiries and escalations.
Work across functions (external and internal) to define program goals, scope, and deliverables.
Manage all resources related to a specific project.
Create all project level documentation for client management and specification. This includes work plans, design guidelines, specification documentation, training material, etc.
Monitor program performance, find areas for improvement, and work with our clients to develop actions.
Manage all communication of servicing and implementation with the end client and internal stakeholders.
Lead design in partnership with internal teams and the client.
Develop strong relationships with internal and external clients.
Manage and report on account financials
Qualification
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Required
Bachelor’s degree+
At least 2-4 years in project or program management.
Proficient with Microsoft and Google Products
Preferred
Experience in CX Measurement/Management, EX Measurement/Management, Research, Analysis, Organizational Psychology, Customer Service, or Consulting roles is a plus.
Experience with customer experience management platforms like Medallia, Qualtrics, Forsta, or In-Moment is a plus.
Benefits
Medical, Dental, Vision, Life, Disability and FSA
Flexible & synchronous time off
12 weeks of paid parental leave
401K match
Company
Material
Material is a strategy, insights, design, and technology partner to companies striving for customer centricity in a digital-first world.
1,001-5,000 employees
H1B Sponsorship
Material has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (3)
2022 (7)
2021 (1)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
J
Jenessa Hunter
SVP, Growth and Account Management
Jamie Perry
Partner
Recent News
2024-10-23
2023-12-12
2023-09-08
Company data provided by crunchbase
