39 applicants

Company

Material · 2 days ago

Sr. Associate, CX Program Management

United States

Full-time

Remote

Entry, Mid Level

$55K/yr - $85K/yr

2+ years exp

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Responsibilities

Develop and execute comprehensive programs focused on customer and employee experiences.

Serve as the primary point of contact for program-related inquiries and escalations.

Work across functions (external and internal) to define program goals, scope, and deliverables.

Manage all resources related to a specific project.

Create all project level documentation for client management and specification. This includes work plans, design guidelines, specification documentation, training material, etc.

Monitor program performance, find areas for improvement, and work with our clients to develop actions.

Manage all communication of servicing and implementation with the end client and internal stakeholders.

Lead design in partnership with internal teams and the client.

Develop strong relationships with internal and external clients.

Manage and report on account financials

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Project ManagementCX MeasurementEX MeasurementMicrosoft ProductsGoogle ProductsOrganizational PsychologyConsultingMedalliaQualtricsForstaIn-MomentOptimismResults OrientationOngoing Learning

Required

Bachelor’s degree+

At least 2-4 years in project or program management.

Proficient with Microsoft and Google Products

Preferred

Experience in CX Measurement/Management, EX Measurement/Management, Research, Analysis, Organizational Psychology, Customer Service, or Consulting roles is a plus.

Experience with customer experience management platforms like Medallia, Qualtrics, Forsta, or In-Moment is a plus.

Benefits

Medical

Dental

Vision

Life

Disability

FSA

Flexible Time Off

11 company holidays

12 weeks of paid parental leave

401K match

Periodic financial wellness and planning sessions

Company

Material

Material is a strategy, insights, design, and technology partner to companies striving for customer centricity in a digital-first world.

Founded in 1973

Los Angeles, California, USA

1,001-5,000 employees

https://materialplus.io

H1B Sponsorship

Material has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (3)

2022 (7)

2021 (1)

2020 (2)