200+ applicants

Company

BILL · 4 hours ago

Sr. Business Systems Analyst

United States

Full-time

Remote

Senior Level

$114K/yr - $142K/yr

5+ years exp

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Responsibilities

Administer and oversee various CX systems and tools, including configurations, day to day management, and ongoing enablement

Support system and tool issues and troubleshoot incidents as needed

Partner with cross functional teams to represent the needs of the CX teams including intake, handoffs, and prioritization

Track KPIs to measure performance at the individual and segment level, as well as overall impact on tool enablement and adoption

Support Salesforce Service Cloud implementation and ongoing maintenance

Other duties as assigned

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer OperationsSaaS experienceFinTech experienceSalesforceProgram ManagementCRM toolsData analysis toolsSales operations toolsProcess improvementTableauExcelGoogle SheetsCan-do attitudeCross-functional collaboration

Required

Experience with CRM, Project Management, Contact Center technology and success tools such as Salesforce

5+ years of experience in Customer Operations within a SaaS or FinTech environment

5+ years of experience in Operations, Program Management, or Field Enablement roles

Bachelor's degree in business, economics, or other quantitative disciplines, or equivalent experience

Experience developing and implementing processes, programs, & operating rhythms in an agile environment

Intermediate proficiency in data analysis tools such as Tableau, Excel, and Google Sheets

Effective communication and presentation skills, including experience presenting to senior leadership

Proven ability to work independently and prioritize tasks across all levels of an organization

Experience collaborating with cross-functional teams and communicating across multiple geographies

High attention to detail, strong work ethic, a can-do attitude, and an ability to meet tight deadlines

Demonstrated success in identifying areas for process improvement and implementing effective solutions

Benefits

100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP)

HSA & FSA accounts

Life Insurance, Long & Short-term disability coverage

Employee Assistance Program (EAP)

11+ Observed holidays and wellness days and flexible time off

Employee Stock Purchase Program with employee discounts

Wellness & Fitness initiatives

Employee recognition and referral programs

Company

BILL

Glassdoor

3.8

BILL is a developer of financial automation software for small and midsize businesses (SMBs).

Founded in 2006

San Jose, California, USA

1,001-5,000 employees

http://www.bill.com

H1B Sponsorship

BILL has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2023 (68)

2022 (136)

2021 (91)

2020 (59)