Signify Health · 11 hours ago
Sr. Client Operations Analyst
United States
Full-time
Remote
Mid, Senior Level
$55K/yr - $94K/yr
2+ years exp
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Responsibilities
Provide support for one or more complex, high-volume, national clients.
Develop and implement strategic programs and projects that align with the company's healthcare business objectives
Collaborate with leadership to define program goals, scope, and success metrics
Lead cross-functional project teams and provide direction and support throughout the project lifecycle
Partner with internal teams in support of client program objectives
Regular meetings with internal stakeholders to ensure alignment on client requirements & deadlines
Organize and present KPIs to internal stakeholders
Execute on client SLAs relative to reports, deliverables, and member feedback
Assist with reconciliation efforts to ensure all client deliverables meet or exceed SOW requirements
Client meeting documentation: data entry, meeting minutes, action items
Oversight of client marketing materials and direct mail campaigns
Monitor success and serve our clients through the completion of ad-hoc reporting projects
Quality assurance for reports and deliverables; report manipulation based on client requirements
Communicate updates and escalations with internal stakeholders in support of client programs
Ticket submission and tracking for client requests directly related to the success of the program
Internal tracking, documentation, and client response formulation for member grievance
Account coverage in the absence of the Client Success Executive or Manager
Qualification
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Required
2+ years of relevant work experience
Astute in reviewing and organizing data in Excel
Experience using Google Suite (Gmail, Sheets, Slides)
Ability to clearly articulate via verbal and written communication
Meticulous self-starter with a proven track record of working independently in a remote, fast-paced environment
Experience balancing multiple work commitments and prioritizing tasks appropriately
Confidence to seek clarification when encountering unfamiliar situations
Effectively collaborates with cross-functional teams
Preferred
Bachelor’s degree preferred but not required
Client-facing experience preferred but not required
Benefits
Medical, dental, and vision benefits
401(k) retirement savings plan
Employee Stock Purchase Plan
Education assistance
Free development courses
Paid time off programs
Paid holidays
CVS store discount
Discount programs with participating partners
Company
Signify Health
Signify Health is a healthcare platform that develops value-based healthcare payment programs.
1,001-5,000 employees
H1B Sponsorship
Signify Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (7)
2022 (9)
2021 (9)
Funding
Current Stage
Public CompanyTotal Funding
unknown2022-09-05Acquired· by CVS Health ($8B)
2021-02-10IPO· nyse:SGFY
Leadership Team
Kyle Armbrester
Chief Executive Officer
Josh Builder
Chief Technology Officer
Recent News
2024-11-13
Modern Healthcare
2024-11-06
Home Health Care News
2024-04-28
Company data provided by crunchbase
