Visa · 11 hours ago

Sr. Consultant, Technical Solutions

Highlands Ranch, CO

Full-time

Remote

Senior Level, Lead/Staff

$106K/yr - $193K/yr

8+ years exp

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Comp. & Benefits

No H1B

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Responsibilities

Identifying innovative solutions, providing integration and post-launch support to Acquirers, Issuers, Third Parties, and internal Visa partners.

Handling escalated support requests, and working with other teams inside and outside of Visa’s Client Services (CS) organization.

Acting as a subject matter expert, an internal and external consultant, trainer, and mentor to colleagues across the organization.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Payment Industry experienceDisputes experienceTechnical concepts understandingScrum/Agile methodologiesWeb-based technologiesSharePointJIRAWikis (Confluence)Leadership capabilitiesResolution management skillsEager to learnEager to teach

Required

8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD

Preferred

9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD

4+ years of Payment Industry experience.

2+ years of disputes experience.

A track record of strong customer focus and consultative, client-facing experience.

A self-starter with strong organization and resolution management skills.

Strong leadership capabilities and interpersonal skills.

Strong problem-solving and analytical skills.

Deep understanding of and experience with technical concepts.

Be curious.

Eager to learn. Eager to teach and share knowledge.

Excellent written and verbal communication skills.

Experience supporting Applications and Application Users.

Scrum-certified or extensive experience with Scrum/Agile methodologies.