Atlassian · 5 hours ago

Sr. Customer Content Strategist

United States

Full-time

Remote

Senior Level

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CollaborationEnterprise Software

Comp. & Benefits

H1B Sponsor Likely

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Responsibilities

Exceptional storytelling, writing, and editing skills, with the ability to convey complex concepts and ideas in a clear and engaging manner

Develop strategy and editorial calendar to align customer content production with key areas of focus, including audit of existing content

Craft point of view on the stories that need to be told while understanding and negotiating cross-functional stakeholder needs for customer proof

Determine storytelling medium across written stories, videos, and testimonials including the development of a content menu & externally facing one pager

Partner with Product Marketing, Strategic Advocate Marketing, and Reference Program managers to curate and develop compelling customer stories and testimonials to support content, sales, and product initiatives, aligning with Atlassian’s strategic messaging

Manage end to end production cycle including interview coordination, question design to ensure maximum impact, conducting of interviews, editing, and customer asset approval

Contribute towards the development of Team session content and speaker preparation in alignment with Atlassian core messaging and areas of focus

Manage writers and video production partners including budget, capacity, quality, and editorial oversight

Partner with Customer Content Manager on distribution/amplification strategy, execution, and measurement to ensure customer voice and stories are woven into all campaigns, content pieces, and external channels

Develop ongoing feedback loop mechanisms and quarterly reporting metrics to evaluate content performance

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Content StrategyStakeholder ManagementVideo ProductionContent Performance Metrics

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