Americor · 4 hours ago

Sr. Customer Service Representative (Weekend Shift)

Scottsdale, AZ

Full-time

Remote

Senior Level

$21/hr - $22/hr

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Responsibilities

Handle inbound and outbound client calls with professionalism, addressing client inquiries and ensuring high-quality customer service

Maintain accurate records of all client interactions in the CRM system, ensuring data integrity and follow-up

Respond promptly to client inquiries via email and chat, maintaining clarity and compliance with service-level agreements

Document all interactions thoroughly in the CRM database

Conduct introductory calls to newly enrolled clients, providing them with all necessary program information

Assist clients through the enrollment process, addressing any questions or concerns

Engage with clients considering program cancellation, emphasizing the benefits and addressing concerns

Utilize negotiation and problem-solving skills to enhance client satisfaction and retention

Adhere to communication procedures, policies, and guidelines to ensure consistent service quality

Meet or exceed performance goals, contributing to team and company success

Be flexible with duties as assigned, adapting to the dynamic needs of the team and clients

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer service experienceEmail supportChat supportRetention strategiesCRM systemsMicrosoft OfficeG-Suite