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Company

Interos Inc · 1 day ago

Sr. Customer Success Manager, Public Sector

United States

Full-time

Remote

Senior Level

$96K/yr - $160K/yr

6+ years exp

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Responsibilities

Create goal-driven program plans and provide direct oversight of assigned account portfolio throughout customer lifecycle; build and maintain multi-level client stakeholder relationships

Understand what success looks like to the client, how our solution fills that need, and be able to measure our success against it

Work with customers to understand use cases; immerse yourself in your customer’s industry and business trends to become a trusted business partner and adviser.

Act as an advocate and voice of the customer with internal Interos teams to ensure the customers’ needs are understood and addressed

Evangelize Interos capabilities and potential within the customer’s organization

Collaborate with other Customer Success team members and/or project leads to align activities and resources to strategic account goals

Contribute to a growing knowledge network of best practices and methodologies that improves the effectiveness of our team and the information available to our clients

Ensure a high degree of renewals for defined customer portfolio by providing education and services related account management; identify account risks and define mitigation plans as needed

Collaborate with Sales teams in providing insight to customer health and ensuring renewals/expansion of existing accounts as program needs mature

Build customer advocates - develop deep strategic client relationships and build a loyal client base that actively advocates for our company

Lead the customer onboarding process, including setting clear expectations, providing product training, and ensuring timely and successful implementation.

Collaborate with internal teams to design and execute implementation plans that meet customer requirements and timelines.

Act as the main point of contact for customers during the implementation phase, addressing any issues or concerns that arise.

Develop and implement Customer Success Initiatives - leverage prior experiences and an entrepreneurial spirit to help us establish new best practices. We want to hear your ideas!

Be able to execute autonomously in a fast-paced and agile environment.

Be insanely organized and demonstrate exceptional attention to detail

Ensure clear & prompt client communications and follow through on all issues, actions and escalations; have excellent oral, written, and presentation communication skills, including meeting facilitation and reaching stakeholder agreement.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer SuccessSaaS environmentAccount ManagementEngagement ManagementDepartment of Defense (DoD)Government budget cyclesProject ManagementInterest in technologyStakeholder management

Required

BA/BS degree

At least 6+ years of experience in the technology industry (SaaS environment required) in Customer Success, Account Management, Consulting, Project Management or Engagement Management

Experience in managing strategic accounts

Strong interest in technology

Self-starter and ability to thrive in a fast-paced start-up environment

Analytical and detail-oriented

Strong prioritization, organization and project management skills

Exceptional verbal and written communication to effectively communicate with Sr. IT, Program Managers, VP/C-level executives as well as front line users

Strong presentation skills