Adobe · 4 days ago
Sr. Customer Success Manager
Chicago, IL
Full-time
Onsite
Senior Level, Lead/Staff
$135K/yr - $234K/yr
10+ years exp
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Responsibilities
Accountable for Customer’s overall success with Adobe, including vision planning, customer health, multi-solution adoption, and measurable impact through the lens of industry specialization
Act as the central point of contact throughout the Customer’s lifecycle, define measurable success plans with clear outcomes, and ensure cohesive communication across internal and customer audiences at all levels.
Network within accounts to achieve successful execution of client's strategy and roadmap
Deliver an exceptional customer experience with proactive communication, orchestrating the right internal resources, and using the customer engagement model to align, track and evolve customer business goals
Drive adoption of Adobe products – using data to provide insights and progress from baseline through the maturity curve
Champion innovation by sharing industry trends and new ways your customers can use Adobe solutions to advance their digital maturity
Identify Customer risk, and collaborate with the extended Adobe team to build and activate “get well” plans
Be the voice of the customer internally at Adobe – sharing strategic use-cases, process improvements, and asks back into the internal ecosystem
Contribute to Customer Success thought leadership and share out best practices and feedback across the organization to continuously improve our approach
Qualification
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Required
Bachelor’s Degree and/or relevant work experience
10+ years of Customer Success experience in Software as a Service, Digital Marketing
Passion for driving customer success and measurable outcomes with proven success guiding customers to deliver business value
Strong communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and cultivate joint partnerships
Ability to prioritize, multi-task, and perform in a fast-paced environment
Exceptional organizational, presentation, and communication skills, both verbal and written
Existing knowledge of software in digital marketing and/or digital media space, including data platforms, content management and customer journeys
Skilled at Program Management within large organizations, helping to inspire change across groups by engaging key partners
Effective at leading executive C-level discussions and presentations
Flexibility to travel (approx. 30%)
Benefits
Annual Incentive Plan (AIP)
Long-term incentives in the form of a new hire equity award
Company
Adobe
Adobe is a software company that provides its users with digital marketing and media solutions.
10001+ employees
H1B Sponsorship
Adobe has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (621)
2022 (795)
2021 (802)
2020 (522)
Funding
Current Stage
Public CompanyTotal Funding
$2.5MKey Investors
Apple
1986-08-20IPO
1984-10-01Series Unknown· $2.5M
Leadership Team
Dan Durn
Executive Vice President & Chief Financial Officer
Anjul Bhambhri
Senior Vice President, Adobe Experience Cloud
Recent News
2024-12-23
Small Business Trends
2024-12-23
2024-12-23
Company data provided by crunchbase
