Kinaxis · 2 days ago
Sr. Customer Success Manager
Scottsdale, AZ
Full-time
Hybrid
Mid, Senior Level
7+ years exp
Maximize your interview chancesAnalyticsAutomotive
Insider Connection @Kinaxis
Get 3x more responses when you reach out via email instead of LinkedIn.
Responsibilities
Lead relationships with key customer stakeholders, gaining a deep understanding of their organizational structures, strategic goals, and supply chain operations while building trusted, long-term partnerships.
Develop and maintain a governance model for large enterprise accounts, ensuring consistent engagement and strategic alignment across all stakeholders.
Create customized success plans for enterprise accounts, ensuring customer business drivers are incorporated into solution deployment, adoption and renewal readiness strategies.
Partner with Sales to contribute to account plans, identify growth opportunities, and support customer success initiatives.
Handle light commercial responsibilities, such as tracking licenses, users, and scenarios, to enhance account value and contribute to growth.
Assist in identifying Upsell and Next-Sell opportunities by leveraging insights into customer business units, subsidiaries, and supply chain operations.
Lead cross-functional teams to develop and execute strategies that optimize customer success and business outcomes.
Regularly communicate with executive stakeholders, both internal and external, to build and maintain strong, trusted relationships.
Align customer business priorities with Kinaxis’ product roadmap, ensuring solutions meet both current and future needs.
Define and track customer-specific KPIs, providing ongoing guidance, risk mitigation strategies and actionable insights to inform decision-making.
Managing escalations by coordinating with internal teams to develop effective solutions that maintain customer trust and satisfaction.
Qualification
Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.
Required
Bachelor’s degree in Business, Engineering, Supply Chain Management, or a related field
7+ years of experience leading Forbes Top 100 and global accounts, with a proven track record of leading cross-functional teams to drive customer success
Demonstrated ability to develop governance models and customized success plans for global enterprise accounts
Proven success in driving technology adoption and customer business transformation to ensure sustained value realization
Success in supporting Next-Sell, upsell, and cross-sell opportunities, ideally within enterprise or global accounts
Solid understanding of Supply Chain Management, including knowledge of processes, systems, and operational best practices
Excellent written and verbal communication skills, with a proven ability to deliver impactful presentations and effectively engage with executive-level stakeholders
Experience working with SaaS platforms to deliver business solutions
Extensive experience utilizing Salesforce (SFDC) and Gainsight to manage customer relationships, track account health, and driving proactive engagement
Ability to travel up to 20% to global client sites, subsidiaries, and industry events as required
Preferred
MBA or advanced degree preferred
Project Management Professional (PMP) Certification considered an asset
Benefits
Flexible vacation and Kinaxis Days (company-wide day off on the last Friday of every month)
Flexible work options
Physical and mental well-being programs
Regularly scheduled virtual fitness classes
Mentorship programs and training and career development
Recognition programs and referral rewards
Hackathons
Company
Kinaxis
Kinaxis is a leading provider of cloud-based subscription software.
1001-5000 employees
H1B Sponsorship
Kinaxis has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (5)
2022 (9)
2021 (6)
2020 (10)
Funding
Current Stage
Public CompanyTotal Funding
$78.8MKey Investors
HarbourVest Partners
2014-11-25Post Ipo Secondary· $45.8M
2014-06-10IPO
2000-05-25Series Unknown· $33M
Leadership Team
Robert Courteau
CEO
Duncan Klett
Fellow and Co-Founder
Recent News
Business Wire India
2024-12-19
2024-12-18
2024-12-17
Company data provided by crunchbase
