One Door · 7 hours ago

Sr. Customer Success Manager

United States

Full-time

Remote

Senior Level

5+ years exp

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Hiring Manager

Audra Lyn Barrie

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Responsibilities

Own and manage a book of business comprised of enterprise customers from post-implementation through ongoing adoption, expansion, and renewal

Foster customer health throughout the customer journey with proactive monitoring of engagement and adoption, implementing at-risk playbooks as needed to mitigate churn

Lead Business Reviews and engage with customer executives to assess progress toward set goals and communicate One Door’s business impact

Identify growth opportunities and execute all upsells and expansions

Serve as an internal advocate for customers and lead cross-functional efforts to solve for customer needs and drive customer satisfaction

Synthesize customer feedback and advocate for customers with the One Door product team, helping to shape the evolution of the One Door platform

Proactively identify and contribute to team development, processes, and training to help drive customer success globally

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer Success ManagementSaaS EnvironmentEnterprise AccountsRetail ExperienceRetail Software