Proofpoint · 18 hours ago
Sr. Customer Success Manager
Raleigh, NC
Full-time
Remote
Senior Level, Lead/Staff
$117K/yr - $183K/yr
8+ years exp
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Hiring Manager
Jonathan Ruiz
Insider Connection @Proofpoint
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Responsibilities
Guide customers through each phase of their Proofpoint journey, serving as a trusted advisor through specific activities aimed at providing realized value from their partnership with us.
Create and maintain Customer Success Plans (CSP) for each of your customers that align with their strategic goals and leverages language meaningful to them. Secure approval from your customers’ decision makers on the CSP’s content and timeline.
Meet regularly with customers for health checks to review product adoption and provide them with specific, actionable guidance on how they can get more value from what they already own.
Be a relentless advocate for customers to help ensure that Proofpoint deployments are successful. Consistently gather feedback to identify trends and acting as the voice of the customer, provide that structured feedback to product management.
Identify At Risk customers that are not achieving their desired outcome and as needed, lead cross-functional efforts to get those customers back on track.
Engage appropriate team members from cross functional groups such as Sales, Marketing, Engineering, Support, and Professional Services to help address underlying causes of churn and dissatisfaction.
Learn and document your customers’ environment to ensure their success with the current tech stack and identify opportunities for new solutions to address their pain points or help them exploit new markets.
Qualification
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Required
4-year college degree in a business area, technical area or equivalent
8 + years of industry leadership experience in a customer success, sales engineer, senior support engineer, or other customer facing role with exposure to multiple technology areas
Demonstrate a thorough knowledge of customer success principles and the rationale for the related behavior
Must be able to articulate customer business requirements and serve as the customer voice internally, even anticipating customer needs based on common scenarios experienced
Demonstrate a high level of engagement with customers and colleagues, managing interactions in a professional manner with a focus on achieving mutual positive results
Proven ability to influence colleagues and customers to act in high impact situations.
Extensive knowledge of data communication concepts and technologies, specifically email, networking, and enterprise security
Current knowledge of cybersecurity solutions and productivity suites.
Proven ability to effectively lead in a team environment as well as independently pioneer new processes for your team
Ability to identify company needs for customer initiatives and lead those initiatives across internal teams, as appropriate
Excellent communication skills, phone manner, and meeting presence with all levels of customer leadership
Evidence of pristine documentation, executive communications, white papers, etc.
Strong project and/or program management skills and high attention to detail, with a solid understanding of project management methodologies
Ability to think innovatively, strategically and deliver tactically. Evidence of strategic and tactical success like contributing to successful projects and demonstrating scale of new initiatives
Ability to work independently, ability to adapt quickly, positive attitude
Travel Minimal to light travel (25%+)
Benefits
Flexible time off
A robust well-being program that provides for 4 global wellbeing days per year
A 3-week work from anywhere option
Company
Proofpoint
Proofpoint provides cloud-based email security, e-discovery, and compliance solutions for companies to protect sensitive business data.
1001-5000 employees
H1B Sponsorship
Proofpoint has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (26)
2022 (105)
2021 (75)
2020 (57)
Funding
Current Stage
Public CompanyTotal Funding
$885.5MKey Investors
DAG VenturesBridgescale PartnersMeritech Capital Partners
2021-04-26Acquired
2019-08-21Post Ipo Debt· $800M
2012-04-20IPO
Leadership Team
Rémi Thomas
Interim Chief Executive Officer
Michael Frendo
Chief Technology Officer, Engineering
Recent News
2024-11-21
2024-11-15
Company data provided by crunchbase
