Sunrun · 1 day ago

Sr. Desktop Support Specialist

United States

Full-time

Remote

Mid, Senior Level

$30/hr - $36/hr

3+ years exp

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Hiring Manager

Kristina Sedjo

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Responsibilities

Supports and troubleshoots application, network, and hardware problems

Documents and trains users on common problems and related solutions

Triages and resolves critical escalated IT issues for developers and engineers

Works closely with development team, attends stand ups, discusses critical issues, helps resolve and track software bugs

Develops and maintains strong professional relationships with counterparts of engineering and customer support departments

Monitors and manages alerts related to application and system procedures; uses monitoring tools to understand and provide services proactively

Qualification

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