Be an early applicantLess than 25 applicants

Company

ServiceNow · 11 hours ago

Sr. Dir., Now on Now Product Management and Platform Adoption

New York, NY

Full-time

Remote

Senior Level, Lead/Staff, Director/Executive

$238K/yr - $416K/yr

10+ years exp

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Business Process Automation (BPA)Cloud Management

Growth Opportunities

H1B Sponsor Likely

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Responsibilities

Develop and lead the strategy for Now on Now’s product adoption and alignment with Customer Success, in alignment with the company's broader revenue goals and objectives. Create a roadmap for optimizing the adoption of ServiceNow's tools internally.

Engage as a fully vested member of ServiceNow’s platform and product leadership team. When working cross-functionally, represent ServiceNow’s best interests while building strong relationships across multiple stakeholder groups, serving as an ambassador of our product within the company, and driving customer success through our Now on Now program.

Oversee the effective product management and design of high visibility portfolio of executive product lines. Oversee adoption and maturity of our products, and platform, across various functions across the company. Facilitate feedback with product teams to ensure products are leveraged to their full potential to streamline processes and enhance productivity.

Develop and implement training programs to enhance user adoption and proficiency. Foster a culture of continuous learning and improvement.

Have peer to peer practitioner discussions about our authentic customer 0 journey, at Executive briefing or marketing events with customers

Collaborate closely with cross-functional teams, including Digital Tech, product development, engineering, customer success and operations, to align efforts and ensure a unified approach to product adoption.

Manage and allocate budget resources effectively to support high product maturity and adoption.

Define and track key performance indicators (KPIs) to measure the effectiveness of product adoption strategies and make data-driven adjustments as necessary.

Build and lead a high-performing team, providing guidance, mentorship, and professional development opportunities to team members.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

ServiceNow certificationsServiceNow products knowledgeProduct adoption strategiesBudget managementCollaboration best practicesStrategic thinkingStakeholder managementResource allocationHigh growth environment experience

Required

Servicenow certifications (CMA, CTA, CIS or other relevant certifications) are required.

In-depth technical knowledge of ServiceNow’s suite of products and platform is mandatory.

Global leader with 10+ years in a people leadership position.

Proven experience (8+ years) in senior leadership roles requiring in-depth knowledge of company’s products/platform.

Demonstrated success in developing and executing strategies that have driven product adoption.

Strong understanding of collaboration and productivity best practices.

Strategic thinker with the ability to align Now on Now initiatives with business objectives.

Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.

A track record of effective budget management and resource allocation.

Demonstrate ability to think strategically and identify opportunities to continuously innovate.

Experience in leading dynamic teams in high growth environment.

Excellent communication & stakeholder management ability, Excellent negotiation and persuasion skills, and experience interacting with both business and technology individuals at all levels including the C suite.

Highly self-motivated, results driven, team oriented, and ability to work cross-functionally.

Self-starter and quick learner with an ability to operate independently.

Bachelor’s or Masters/MBA degree in a relevant field (Engineering or Computer Science).

Benefits

Health plans

Flexible spending accounts

401(k) Plan with company match

ESPP

Matching donations

Flexible time away plan

Family leave programs

Company

ServiceNow

Glassdoor

4.4

ServiceNow is an AI platform that delivers IT operations, field service management, and app engine solutions.

Founded in 2004

Santa Clara, California, USA

10001+ employees

http://www.servicenow.com

H1B Sponsorship

ServiceNow has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (650)

2022 (816)

2021 (565)

2020 (420)