Bamboo Health · 1 day ago

Sr. Director, Customer Success

United States

Full-time

Remote

Senior Level, Lead/Staff, Director/Executive

10+ years exp

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Responsibilities

Oversee all customer retention activities, including relationship management, account planning, renewals, and engagement

Execute on customer retention KPIs, including but not limited to gross revenue retention, churn, and stakeholder engagement

Manage and develop team of high-performing managers and CSMs

Partner with Revenue Operations to build and iterate on internal processes to help the team scale sustainably through rapid growth

Use data to identify internal and external trends to inform product and operational investments that increase product value, reduce churn, and increase team efficiency

Partner with key cross-functional stakeholders to improve the customer experience and scale the team

Qualification

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Customer Success ManagementHealth Systems ExperienceAccount ManagementProject ManagementVirtual Interaction Skills

Required

A mission-driven focus with a passion for spearheading change in complex healthcare environments

10+ years of experience in Customer Success or account management, with 5+ years in a management role building and leading teams

Strong communication, organizational, and project management skills

Ability to hire and retain a world-class team

Executive level presence to engage with customer executives on a consistent basis

Strong critical thinking and analytical skills and comfort with financial and clinical outcomes data

Demonstrated success working independently, managing multiple priorities/projects in a fast-paced environment

A work environment that is conducive to high quality virtual interactions. This includes but is not limited to being able to work from a quiet space with minimal interruptions or distractions, and a strong internet connection.

A high level of judgment, analytical ability and creativity in investigating problems that require original and innovative solutions.

Experience working a fast-paced, rapidly changing work environments.

The ability to travel periodically for work