ServiceNow · 3 hours ago
Sr. Director, Experience Team Strategic Operations
Santa Clara, CA
Full-time
Remote
Senior Level, Lead/Staff, Director/Executive
$212K/yr - $382K/yr
12+ years exp
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Responsibilities
Be a key player in driving success of ServiceNow’s Experience team as leader of Strategy & Operations. The Experience team is responsible for the Product & Platform experience, and overall Customer Experience
Thought and execution partner with the Chief Experience Officer and her leadership team on strategy and business execution, coordinating with cross-functional and executive stakeholders
Partner with Chief Experience Officer to help shape strategy, coach leadership, influence stakeholders, drive leadership team agenda and cohesion. Act as a proxy for the Chief Experience Officer as needed
Own operational processes from strategy definition through planning to execution, partnering with Product & Business Unit teams, Engineering teams, FP&A, Talent Acquisition, and others. Includes setting of OKRs, Operational rhythms, & Talent Development Strategy
Partner tightly with Product teams to create shared success, understand business priorities, and guide investments based on business outcomes
Identify value-creation opportunities across our org. Analyze and design strategies to capture value, iterate with cross-functional teams, then coordinate delivery across functions and ensure quality of output
Lead a team of 5+ Strategic Ops professionals fostering a high-performance culture to attract and develop top talent
Lead executive-level programs and initiatives, including communications plan and timelines, partnering with Exec Comms team.
Lead regular updates from Experience team to larger R&D and ServiceNow product team
Drive people and talent initiatives and internal communications. Examples include All-Hands, Employee Surveys, Employee awards, Monthly newsletters, team offsites, and employee engagement
Qualification
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Required
12+ years of relevant work experience (or 7+ years post-MBA or equivalent higher degree), preferably in tech strategy/ops functions, management consulting, investment banking, or private equity
Strong preference for demonstrated strategy & ops leadership across large, matrixed Design or R&D organizations covering financial and operational success. Thrives in a matrixed environment with the ability to establish credibility with product, engineering, design and other leaders
Passion for product design, innovation and driving outcomes that benefit our customers and product users
Demonstrated ability to be a thought and execution partner to senior product leaders to run & develop their orgs
Strong preference for pragmatic problem-solving within a complex operating environment e.g. work through ambiguous challenges
Strong data analytics, finance, and problem-solving skills, with an ability to synthesize and problem-solve.
Demonstrated ability to quickly ramp on product portfolios, understand key business drivers of performance and efficiency, rapidly advising on and partnering with Design and Products leaders to make excellent business decisions
A solid track record of leading teams and developing talent with inclusive leadership
Experience building business cases and analyzing financial metrics in technology industry
Experience creating annual financial plans
Strong communication skills - both verbally and in writing; comfortable in business and technical discussions
Track record of scoping and executing business and technical projects directly and overseeing the work of team members
Track record of driving organizational talent initiatives and communications
Benefits
Health plans, including flexible spending accounts
401(k) Plan with company match
ESPP
Matching donations
Flexible time away plan
Family leave programs
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management, and app engine solutions.
10001+ employees
H1B Sponsorship
ServiceNow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (650)
2022 (816)
2021 (565)
2020 (420)
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-20IPO
2012-03-20Private Equity· $10.98M
Leadership Team
Bill McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
Recent News
bloomberglaw.com
2024-12-13
2024-12-05
Company data provided by crunchbase
