Tandem Diabetes Care · 4 hours ago
Sr. Director, Pharmacy Operations & Excellence
San Diego, CA
Full-time
Remote
Director/Executive
$230K/yr - $282K/yr
10+ years exp
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Responsibilities
Develops and implements a comprehensive pharmacy operations strategy for Tandem Products, focusing primarily on transitioning insulin pumps & supplies from the DME channel to pharmacy.
Leads the strategic expansion, with market access, from a limited distribution network to a holistic distribution model that includes pharmacy wholesalers, specialty pharmacies, and a pharmacy hub.
Coordinates with finance department to deploy an effective OOP solution to drive adoption and retention, aligning with consumers’ willingness to pay.
Collaborates to design and deploy a patient onboarding experience that is well-received and adopted by HCPs, aligning with their existing workflows while anticipating future needs.
Ensures compliance with regulatory requirements and establish packaging standards that maintain channel integrity given the differing pricing and reimbursement models of pharmacy and medical benefit channels.
Drives customer care and operational excellence, including executing RFPs for effective sourcing - KPIs, SLAs, and performance and monitoring dashboards to ensure service quality once operational.
Partners with cross-functional teams (Sales, Marketing, Market Access, Distribution Finance, IT, Customer Care) to ensure alignment and seamless execution of pharmacy initiatives.
Utilizes channel trade expertise and a robust network to support the scaling of the distribution model.
Ensures a strong understanding of the fee landscape to optimize operational expenses (OpEx) associated with the development and growth of the pharmacy channel.
Develops a phased operations growth plan that advances initial access efforts and positions for scalable, sophisticated service models.
Supports market access in pursuit of delivering on pull-through strategies.
Supports the short-term planning for the department including headcount, budgeting, training, and systems requirements.
Participates in the selection, development, performance appraisal, merit recommendation, and promotion of staff.
Ensures department staff is properly trained, per designated training plan, before assuming job responsibilities.
Develops and manages schedules and performance requirements of staff.
Ensures compliance with company policies, including Privacy/HIPAA, and other legal and regulatory requirements.
Other responsibilities as assigned.
Qualification
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Required
Bachelor’s degree in business, pharmacy, healthcare Management, or related field required
10 plus years of experience in MedTech, Pharma, Biotech and or Pharmacy Operations, with a minimum of 5 years in market access and channel management roles, successfully building pharmacy distribution models
Ability to travel by car or airplane independently up to 50% of the time and work after hours if required by travel schedule or business issues
Proven experience in building and expanding pharmacy distribution models for MedTech devices, specifically insulin pumps
Strong understanding of channel trade and a robust network of connections to support scaling initiatives
In-depth knowledge of the regulations, packaging requirements, and dual-channel management (pharmacy and DME) to ensure pricing and reimbursement integrity
Experience with customer care and operations, including executing RFPs, setting KPIs, and managing SLAs
Cross-functional collaboration experience with Sales, Marketing, Market Access, Finance, IT, and Customer Care
Strategic thinking with the ability to develop and execute phased growth plans while minimizing disruption
Excellent verbal and written communication skills and flexibility to function in a fast paced and innovative environment
Ability to dive into details, translate and statistically analyze data, and effectively report results through written and/or graphical formats
Ability to diagnose problems and identify and implement appropriate solutions
Skilled at effectively communicating department or area issues and results within and across functional areas and conducting presentations of technical information concerning specific projects or timelines. Able to gain cooperation of others
Skilled at effectively leading a cooperative team effort and organizing resources to achieve team goals. Able to make and prioritize process and resource decisions based on overall team needs
Preferred
MBA or PharmD preferred
Benefits
Bonus
Equity
Medical
Dental
Vision
Health savings accounts
Flexible saving accounts
11 paid holidays per year
A minimum of 20 days of paid time off (starting in year 1)
Access to a 401k plan with company match
Company
Tandem Diabetes Care
Tandem Diabetes Care, a global insulin delivery and diabetes technology company, manufactures and sells advanced automated insulin delivery systems that reduce the burden of diabetes management, while creating new possibilities for patients, their loved ones, and healthcare providers.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
David Berger
EVP and Chief Operating Officer
Brian Hansen
Executive Vice President and Chief Commercial Officer
Recent News
The Motley Fool
2024-02-23
Medical Product Outsourcing
2024-02-02
Company data provided by crunchbase
