Brandwatch · 16 hours ago
Sr. Director, Sales Operations
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Responsibilities
Sales Strategy and Planning
Design and implement sales quotas, territories, and account alignments
Develop and execute strategies for optimizing sales performance and productivity
Collaborate with sales leadership to set and achieve revenue targets
Contribute to the design and execution of sales incentives
Develop and drive ‘back on track’ and ‘close the gap’ plans when needed
Performance Analysis and Reporting
Oversee sales performance reporting and conduct regular productivity analyses
Manage forecasting processes and improve forecasting accuracy
Conduct weekly, monthly, and quarterly sales reviews and business performance analyses
Track pipeline movements and revenue projections
Track and forecast team headcounts, hiring needs, and attrition rates
Monitor and improve Rep and frontline manager KPIs
Data Management and Analytics
Develop and maintain interactive sales dashboards and custom reports
Ensure data quality and integrity in CRM systems and other sales tools
Utilize data analytics to recommend action, predict risks and opportunities, make informed decisions and turn insights into actionable strategies
Help Sales Succeed
Work with enablement to create comprehensive sales playbooks, pitch decks, and training materials
Develop and implement effective onboarding processes for new sales team members
Make fair, rigorous, consistent and empathetic decisions (or recommendations) on issue of sales policy, revenue recognition, incentive eligibility, sales splits, performance plans etc.
Help escalate and/or remove friction for Sales with other operations teams
Process Improvement and Technology Management
Identify and implement automation opportunities in the sales process
Provide input on the sales technology stack
Evaluate and recommend new tools and technologies to enhance sales effectiveness
Drive overall sales productivity and remove friction for frontline teams
Team Management and Development
Oversee the Sales Operations team, include AMER Sales Ops, EMEA & APAC Sales & Demand Ops, setting clear objectives and performance metrics
Mentor and coach team members, identifying areas for improvement and growth
Track and forecast team headcounts, hiring needs, and attrition rates
Cross-Functional Collaboration
Work closely with finance, marketing, and product teams to align strategies and objectives
Facilitate alignment between sales and other departments to ensure unified go-to-market approaches
Serve as a business partner to regional leadership, providing insights and recommendations
Customer Intelligence and Competitive Analysis
Track competitive win/loss rates and provide insights to inform sales strategies
Gather and co-ordinate feedback from sales to the Product R&D organization
Qualification
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Required
Proven experience in sales operations leadership roles
Strong background in sales performance management, data analytics, and process optimization
Expertise in designing and implementing sales quotas, territories, and incentive plans
Strong process execution capabilities
Proficiency in CRM systems and sales analytics tools
Strong skills in data analysis, forecasting, and performance tracking
Experience in developing and managing sales enablement programs
Proven ability to lead and motivate teams, with excellent coaching and mentoring skills
Strong cross-functional coordination skills, particularly in aligning sales with other departments
Excellent communication and presentation skills for stakeholder engagement and business reviews
Strategic thinking with a focus on driving business growth and efficiency
Bachelor's degree in Business, Marketing, Finance, Analytics, Operations or related field
Preferred
MBA preferred
Company
Brandwatch
Brandwatch is the world’s premier social suite, empowering over 7,500 of the world’s most admired companies.
Funding
Current Stage
Late StageTotal Funding
$64.74MKey Investors
Sageview CapitalFuture FiftyPartech
2021-02-26Acquired
2018-10-04Series Unknown
2015-12-16Non Equity Assistance
Recent News
prnewswire.co.uk
2024-11-25
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