Commvault · 6 hours ago

Sr. Director - User Experience

New Jersey, United States

Full-time

Remote

Mid, Senior Level, Lead/Staff, Director/Executive

$192K/yr - $310K/yr

8+ years exp

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Responsibilities

Lead and develop the UX strategy for Commvault's products, ensuring intuitive, customer-centered design that aligns with our product vision and enhances customer satisfaction.

Spearhead customer research initiatives, including ethnographic studies, to gain insights into customer needs, pain points, and behaviors. Translate these insights into actionable recommendations for product development.

Establish a state-of-the-art usability lab to conduct in-depth usability testing. Oversee the testing process, gathering feedback on products to drive continuous improvement in the user experience.

Partner closely with Product, Engineering, Marketing, and Customer Support teams to integrate UX principles throughout the product development lifecycle.

Leverage advanced UX tools and platforms (e.g., Figma, Sketch, InVision, UserTesting, Hotjar, etc.) to analyze user behavior, prototype designs, and iterate based on feedback.

Use quantitative and qualitative data to make informed design decisions, including A/B testing, analytics, and user surveys to validate design concepts.

Establish key UX metrics (e.g., usability scores, task completion rates, customer satisfaction) to measure the success of UX initiatives and continuously refine and optimize the customer experience.

Identify areas for improvement in the current user experience, providing actionable insights to enhance existing products and deliver a more seamless user journey.

Build, mentor, and lead a team of UX designers, researchers, and usability specialists. Foster a collaborative environment that promotes innovation and growth.

Advocate for a user-centered approach across the organization, ensuring the voice of the customer is at the heart of all design and product decisions.

Qualification

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UX Design LeadershipCustomer ResearchUsability TestingFigmaSketchInVisionUserTestingHotjarA/B TestingMetrics DevelopmentQualtricsGoogle AnalyticsUserZoomOptimal WorkshopLeadership & Collaboration

Required

Bachelor’s or Master’s degree in Human-Computer Interaction (HCI), Design, Psychology, or a related field.

8+ years of experience in UX/UI design, user research, or customer experience roles, preferably in the tech industry.

3+ years in a leadership role managing design and research teams.

Strong ability to analyze data and translate customer insights into actionable design strategies.

Experience working in the software or tech industry, with a deep understanding of technical constraints and opportunities in design and UX.

Expertise with industry-standard UX and prototyping tools (Figma, Sketch, InVision) as well as research and testing platforms (e.g., Hotjar, UserZoom, Optimal Workshop).

Strong background in usability testing, A/B testing, and setting up processes for user feedback collection.

Experience in establishing, tracking, and managing UX metrics to drive continuous improvement.

Excellent verbal and written communication skills with the ability to articulate complex design concepts to both technical and non-technical stakeholders.

Proven ability to lead cross-functional teams and manage stakeholders at various levels across the organization.