Synovus · 7 hours ago

Sr. Fraud Investigator (Remote)

Fort Lauderdale, FL

Full-time

Remote

Mid, Senior Level

3+ years exp

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Responsibilities

Conducts investigations of suspected financial crimes and/or fraud. Performs enhanced due diligence on customers designated by regulators as high risk, such as international and large cash customers.

Utilizes knowledge of bank systems, processes and contacts as resources for conducting investigations. Develops a plan of action and gathers, analyzes and compiles evidence for multiple case assignments. Prepares case documentation and writes a complete final summary report of investigation.

Inputs all investigation activities and detailed field notes into the case management database within five business days in order to provide a complete summary of the overall investigation. Calculates total attempted fraud amounts as well as total loss amounts on all confirmed fraud cases.

Interviews customers, employees, and suspects. Traces financial transactions and reviews the background and financial profile of suspected individuals. Works with senior level team members and management to determine when a case should be closed, recovered or charged off when all investigative leads and the potential for recovery have been exhausted. Closes cases in the case management database.

Communicates with branch staff to obtain additional customer information and/or information needed for supporting documentation, reports and risk mitigation. Assists branch personnel, when necessary, to conduct customer interviews to address certain specific alerted transactional issues,

Escalates cases to applicable Synovus department or team based on details of case. Compiles confidential case documents for referral to Corporate Security when law enforcement involvement may be required. Prepares all case-related Suspicious Activity Reports (SARSs) that are forwarded to Synovus Compliance within 30 days. Hands off investigations to Synovus Audit and/or Compliance when team members are involved.

Assists with the assessment of internal controls and procedures and with the identification of control breakdowns and makes recommendations to prevent future losses. Assists with determining new procedures to prevent, detect and investigate fraud.

Maintains updated information on various systems as well as required files and documentation. Ensures records are complete and available for review and audit as needed. Complies with regulatory requirements, security and applicable policies and identifies control and procedural issues. Manages the security of highly sensitive information related to fraud investigations. Participates in special projects as required.

Each team member is expected to be aware of risk within their functional area. This includes observing all policies, procedures, laws, regulations and risk limits specific to their role. Additionally, they should raise and report known or suspected violations to the appropriate Company authority in a timely fashion.

Performs other related duties as required.

Qualification

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Financial Crimes InvestigationFraud AnalysisTransaction MonitoringMicrosoft OfficeBank Operations KnowledgeState LawsFraud Categories KnowledgeInvestigative ResearchRisk AssessmentReporting Skills

Required

High school diploma or equivalent.

Three years of fraud/financial crimes experience including transaction monitoring, investigative research, and analysis of potentially suspicious activity.

Knowledge of applicable federal and state laws related to financial crimes including the Uniform Commercial Code (UCC), Regulation E, Regulation CC, and the Law Enforcement Criminal Code.

Knowledge and understanding of all fraud categories/types.

Knowledge of bank operations, policies, and procedures required to facilitate investigations.

Knowledge of the general fraud risk associated with financial institutions.

Proficiency using Microsoft Office software products.